(USA) Member Specialist

Position Summary An associate in Member Frontline Services is responsible for providing member service, maintaining the checkout and entrance areas, resolving member issues, promoting products and services, assisting with payments, returns, refunds, and exchanges, and maintaining safety and security standards. What you’ll do Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions and locating merchandise. Promotes the company’s products and services and zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment. Maintains exit areas, reviews member receipts, and identifies member needs. Assists with securing and safeguarding Sam’s Club assets by observing and communicating potential criminal activity. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality and delivers new program rollout training. Provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Respects the individual by embracing differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping, developing, and mentoring others; recognizes others’ contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding self and others accountable, and supporting Walmart’s goal of becoming a regenerative company. Serves our customers and members by delivering results while putting the customer first. Makes decisions based on reliable information; balances short‑and long‑term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strives for excellence by displaying curiosity and a desire to learn; taking calculated risks; and demonstrating courage and resilience. Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change. Benefits Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. The hourly wage range for this position is $18.00 to $26.00 per hour. Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register), working with mobile retail applications. Preferred Qualifications Retail experience including operating front‑end equipment (for example, cash register), working with mobile retail applications. Primary Location: 600 N SPRINGDALE RD, WAUKESHA, WI 53186‑1815, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club