Retail Training Manager - Charlotte, North Carolina

Profile Job Function: Training/Development Belong to Something Beautiful At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful. This role must be based out of Charlotte, NC About Team The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our Retail Engagement and Optimization department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From leadership skills to client service and selling techniques, the Retail Training Manager team within the department delivers store-based training programs, focused on linking business to behaviors, resulting in sustained behavior change that support key business initiatives and help the company achieve its goals. Job Description Job Summary As a Retail Training Manager within the Retail department, you will be responsible for delivering training programs to Sephora and View email address on click.appcast.io’s store teams. Your focus will be on leadership development, coaching, client service, and selling skills. These trainings promote lasting behavior change that supports key business initiatives to help the company achieve its business goals. Reporting to the Senior Manager, Retail Training, you will manage and execute consistent, engaging, and effective facilitation across a variety of training methods and channels. Duties and Responsibilities Facilitate dynamic in-person training to support ongoing skill building and development. This includes onsite training, coaching, and feedback both in your local market and traveling to remote markets. Demonstrate expert-level facilitation through engaging learning experiences that drive skill development, knowledge retention, and behavior change. Support key business initiatives by delivering behavior-focused training on a range of topics, including leadership development, client service and selling, new store openings, and other company priorities and rollouts. Provide direct, clear, and solution-based in-session coaching and development to store leaders and other attendees during training sessions. Serve as an expert facilitator, instructor, and coach, adapting training delivery to meet the specific needs of diverse audiences while maintaining the integrity of learning outcomes. 50% Execute a wide variety of virtual instructor-led trainings on various topics, catering to a full range of audience types, including different positions and varying experience and skill levels. Serve as an expert facilitator, instructor, and coach. Bring training content to life through engaging facilitation techniques that create meaningful and effective learning experiences. Proficiently leverage virtual training platforms (e.g., Zoom, Teams, Mentimeter) to effectively set up, manage, and execute training sessions. Provide personalized feedback and real-time coaching to support learner development and skill application. Facilitate peer-to-peer feedback to enhance future learning experiences. 30% Hold recurring planning meetings with Sephora and View email address on click.appcast.io’s District Managers to discuss and align on a training strategy tailored to the specific needs of each market. Provide market-themed feedback and insights to inform and influence future visit strategy. Provide solution-based feedback and input to retail business partners to address training needs and gaps in support of continuous improvement and ROI for all training programs. 10% Manage and monitor administrative responsibilities, communications, schedules, travel, expenses, and budgets while staying current on store communications, Daily Doses, initiatives, and rollouts to deliver relevant, impactful, and up-to-date training experiences. 10% Working Conditions Must be able to travel frequently, averaging up to 75% depending on business needs, training schedules, and seasonal priorities. Travel can include airplane flights, personal and/or rental car trips. Travel can be out of town, overnight, weekend, extended stays, and extended hours. Consistent access to dedicated remote working space is conducive to a virtual learning environment with access to high-speed stable internet to facilitate virtual training. Qualifications Experience Years Exempt level store leadership experience or higher (e.g., store manager/assistant store manager or above.) 3+ years Proven ability to facilitate learning experiences and engage diverse audiences, including leadership teams and large group settings. Strong facilitation and coaching skills are required. 3+ years Cosmetic industry experience preferred but not required. Education Certification and Licenses Cosmetic industry experience preferred but not required. No degree is required. None required. Competencies and Skills Proven ability to collaborate and leverage strong partnerships at all levels in and outside of the organization. Proven ability to demonstrate managerial courage and effectively share, receive, implement feedback, with various levels of employees while role-modeling client service standards, leadership skills and product expertise. Demonstrates proven ability to effectively plan and align, manage multiple projects, and logistics simultaneously. Thrives in a highly autonomous environment while demonstrating effective decision-making skills. Demonstrated excellent interpersonal, communication and command skills and understanding of how people learn. Takes initiative to focus on self-development; demonstrated continuous improvement mindset. Demonstrate our Sephora Values: Welcome All to the World of Beauty, Lead with Passion and Heart, Imagine Fearlessly, Make it Happen, Grow Together, Win Together, Inspire, Uplift and Celebrate. Champion Sephora’s People and Inclusions initiatives in order to leverage people’s differences to strengthen trust, engagement, and overall performance. Ability to connect learning outcomes and behavior change to business objectives and field performance. What You’ll Get: The annual base salary range for this position is $99,025.00 - $110,675.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days. CaringCommunity .You’lllead your storelikea community–where everyone feels seen and supported – building confidenceamongyour team and positivelyimpactingclients. Fulfilling Path .Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way. Meaningful Work .With a cultivated passion for beauty, your career is your stage.We’llgive you the environmentandsupportyourneed to do more than sellproducts;you’llcontribute to the transformation of your team, customers, and community. Some benefits have eligibility requirements and may depend on job classification and length of employment. Health .Choose a healthcare plan to fit you and yourdependents'needs withmedical,dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance. Wealth .We offer a competitive 401k with4%match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan paymentsqualifyto earn the 401k match from Sephora. Balance .Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, andprotectedleave. Growth .No two stores or leaders are the same. With access to training, tuition reimbursement,and leadership development,you’llbe guided on a dynamic career path. Perks .Thinkyou’vetried it all? Enjoya30% discount on all merchandise/services, opportunities forfreeproductor“gratis,”and flash sale discountson LVMH brand products. Support .Youdon’tjust lead a team thatcares–you’repart of a team that cares.Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching. Sephora values a diverse andinclusiveworkplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. JoinUs and Belong to Something Beautiful Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world. Crafting Dreams Starts With Yours At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes. #J-18808-Ljbffr LVMH Group