Admissions Assistant

Job Description

Job Description

Admissions Assistant

Shifts Available: Part-Time

Springside Rehabilitation & Nursing Center (Pittsfield, MA) and Craneville Place Rehabilitation & Nursing Center (Dalton, MA) are seeking a compassionate, detail-oriented  Admissions Assistant to support the admissions process at our two Berkshire County skilled nursing facilities. This is a 24 hour per week role, split between these two centers. Travel required between both locations. 

This position offers the opportunity to make a meaningful impact by helping residents and families navigate the transition into long-term care and rehabilitation services. If you enjoy building relationships, providing excellent customer service, and working in a healthcare setting, we'd love to hear from you.

Job Duties:

• Welcome prospective residents, patients, and families with professionalism and compassion

• Complete admission paperwork and admission packets with residents, patients, or responsible parties

• Assist with gathering and verifying insurance and payer information

• Determine payer source and explain any resident or patient financial responsibilities

• Provide facility tours for prospective residents, families, and referral sources

• Maintain accurate admission documentation and records

• Support the admissions process from inquiry through admission

• Ensure compliance with all federal, state, and facility regulations

• Collaborate with clinical, administrative, and business office teams to facilitate smooth admissions

• Excellent communication, customer service, and interpersonal skills

• Professional phone etiquette and strong organizational abilities

• Ability to work effectively in a fast-paced, highly regulated healthcare environment

• High school diploma or equivalent required

• Previous admissions, customer service, healthcare, medical records, or long-term care experience preferred

• Proficiency with basic computer systems and office software