Reservation Center Associate
$16 per hourEuropean Wax Center
About European Wax Center European Wax Center®, a leading beauty lifestyle brand founded in 2004, offers guests a full suite of waxing services and a proprietary line of beauty products. Focused on our vision of Revealing Beautiful Skin® , we provide a modern, luxurious experience across more than 1,000 centers in the U.S.
About EWC UPMA Group UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out . Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path.
The Role: The First Connection As a Reservation Center Associate , you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you'll be part of a high-energy team that keeps our centers humming. A Day in the Life: Energy & Impact
About EWC UPMA Group UPMA Group is a long-time franchise partner of European Wax Center. We believe that every guest deserves to Walk In and Strut Out . Beyond the guest experience, we are committed to our associates. We believe everyone in our community should have the opportunity to thrive, build wealth, and grow. We aren't just a job; we are a career path.
The Role: The First Connection As a Reservation Center Associate , you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you'll be part of a high-energy team that keeps our centers humming. A Day in the Life: Energy & Impact
- The Brand Voice: Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.
- Master of the Book: Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.
- Service Specialist: Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.
- Problem Solver: Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.
- Team Hustle: Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.
- The "Personality Plus": A naturally confident, outgoing, and bubbly personality.
- Communication Skills: A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.
- The "Pro" Mindset: A history of excellent attendance, a love for checklists, and a desire to take initiative.
- Growth Mindset: An eagerness to learn, receive coaching, and grow within the company.
- Starting Pay: $13.00/hour base.
- Scheduled Raises: Guaranteed $14.00/hour within one year and $15.00/hour within two years!
- The Future: Frequent opportunities for performance-based increases and internal promotions.
- The Work Environment: Work in a brand-new, large office space with plenty of natural light, individual desks, and a great break area.
- Total Well-being: Access to Medical, Dental, and Vision benefits + Paid Time Off.
- World-Class Training: Full onsite paid training and ongoing coaching to help you reach your full potential.
- The Perks: Discounts on all EWC Products and FREE Waxing services.
- The Schedule: Flexible scheduling options to help you maintain a work-life balance.
Vacancy posted 3 days ago
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