Community Manager

Job Title

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, information reporting and compliance with all applicable laws and company policies.

Job duties and responsibilities include:

• Operates the property in accordance with company policies and procedures to achieve budgeted revenue and occupancy goals and enhance the value and quality of the property.
• Ensures unit turnaround time and vacancy standards are maintained. Establishes system for monitoring of unit turn-around and tracks the duration of vacancies and average number of calendar days for vacant units to be prepared for re-rental and for a new lease to take effect.
• Inspects housing development grounds on a regular basis to determine safety, cleanliness and sanitary conditions.
• Counsels with residents on problematic lease violations and directs efforts to resolve same; takes immediate action. Mediates with tenants to resolve lease violations or alternative of legal recourse.
• Monitors compliance with established legal/eviction procedures. Represents the Authority during court proceedings or before grievance hearings to present evidence about lease violations and/or undesirable resident behavior.
• Performs quality control inspections and walks development grounds on a regular basis to monitor the condition of units being made ready, annual inspections of units, and other work performed by maintenance to determine safety, cleanliness and sanitary conditions.
• Performs Housekeeping Inspections on an as needed basis to ensure tenant health and safety.
• Work with Compliance Manager to ensure compliance with all affordable housing programs and regulations
• Effectively handle telephone inquiries from prospective residents, service requests from residents and information requests from owners and company personnel.
• Assist in ensuring that the grounds, buildings and units are fully functional, safe and attractive. Visually inspect grounds, buildings and units on a regular basis.
• Follow established policies and procedures regarding the qualification, screening and acceptance of applicants for residency.
• Prepare rental paperwork in an accurate and timely manner. Communicate and explain documents to new and existing residents.
• Ensure documents are completed prior to resident move-in. Proofread all lease paperwork.
• Accurately complete and submit daily, weekly and month-end closing reports on a timely basis, accept payments and process for deposits, collect delinquent rents, complete injury and loss reports and claims and other reports and plans as required.
• Follow all safety procedures. Report any safety hazards found and assist in ensuring correction on a timely basis.
• Perform other property related errands as requested.
• Attend company meetings and training and industry seminars.
• Perform other tasks assigned by the Regional Property Manager in the operation of the property.

Knowledge, skills and abilities include:

• Excellent communication skills in person and via phone
• Strong customer orientation
• Ability to accurately perform business mathematical functions
• Computer skills, including data entry and completion of reports
• Strong organizational skills
• Ability to operate motor vehicles and golf carts
• Ability to work independently and produce acceptable volume and quality of work under pressure to meet specific deadlines.

Minimum requirements include:

• High School graduate or GED equivalent, plus one (1) year of experience in affordable property management, to include rent collections and meeting with residents.
• Must hold a valid Texas Driver License and maintain a satisfactory driver's record. May operate Authority vehicle while on Housing Authority business.
• Ability to work hours other than 8-5 in variable weather conditions and overtime as required to meet Housing Authority goals and objectives.

Preferred experience includes:

• Bilingual (Spanish)