Account Manager

About Vergent Vergent is a boutique technology consultancy that blends strategy, product design, and AI-driven automation to help growth-minded companies win more leads, convert them faster, and keep customers for life. From concierge tele-health startups to fintech lenders, we build modern web apps, data dashboards, and process automations that make businesses measurably better. Our culture is equal parts craft, curiosity, and client impact and we’re growing our client-services team to deepen relationships with a rapidly expanding portfolio. The Role As a Account Manager at Vergent, you’ll own day-to-day relationships with a book of strategic clients. You’ll serve as the trusted advisor who aligns our multidisciplinary teams - product managers, designers, engineers, and growth specialists - with client goals, ensuring projects deliver measurable outcomes and open doors for expansion. This role is equal parts relationship management, consultative selling, and project stewardship. Key Responsibilities Act as the primary point of contact for assigned clients, driving clear communication and swift issue resolution. Understand each client’s business objectives and translate them into actionable scopes, roadmaps, and KPIs. Coordinate internal resources to deliver projects on time, within scope, and on budget; track progress and surface risks early. Develop quarterly business reviews (QBRs) that showcase results, surface insights, and propose upsell or cross-sell opportunities. Negotiate renewals, expansions, and new statements of work, meeting or exceeding revenue-growth targets for your accounts. Maintain accurate records in HubSpot/Salesforce, forecasting revenue and reporting on account health. Gather client feedback and relay it to product, engineering, and leadership to continuously improve our services. What You’ll Bring 3-5 years managing accounts at a consultancy, digital agency, or B2B SaaS company. Proven track record of growing existing business and hitting expansion quotas. Solid grasp of the software development lifecycle and digital-marketing fundamentals; you can speak fluently with both executives and engineers. Experience using HubSpot, Salesforce, or similar CRMs for pipeline and renewal management. Excellent communication, presentation, and negotiation skills—you turn complex ideas into compelling stories. Ability to juggle multiple accounts, set priorities, and thrive in a fast-moving, remote-first environment. Benefits & Perks Competitive salary plus performance-based bonus Health coverage Flexible PTO and remote-friendly work culture Modern equipment and software licenses to keep you productive Ongoing professional-development support for courses, conferences, and certifications Why Account Management at Vergent? Strategic seat at the table. Partner directly with C-level client stakeholders and shape roadmaps that move their business metrics. Cross-functional collaboration. Work alongside top-tier designers, engineers, and data pros, turning big ideas into measurable wins. Growth without bureaucracy. Own your accounts end-to-end, innovate on engagement models, and see your ideas implemented quickly. Vergent is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr