Desktop Support Technician

Salary: $83,000 - 123,000 per year Requirements:

• Associates degree in Computer Science or a related field preferred
• 2–3 years of information technology experience preferred
• Strong technical expertise, problem-solving ability, and customer service skills
• Ability to resolve a broad range of IT support tasks independently and efficiently

• Serve as a point of contact for end users, addressing computer-related issues and escalations
• Help customers assess and resolve hardware and software problems
• Install and configure computers, monitors, printers, scanners, smartphones, and other peripherals
• Upgrade operating systems and software, and assist with new project requests
• Create and maintain documentation, and record issue progress and resolution steps in the ticketing system
• Perform and assist with hardware and software maintenance
• Identify and report trends, and participate in major incident identification and resolution
• Provide on-site, remote, and phone support to troubleshoot tickets involving mobile equipment, features, and functionality
• Manage mobile device inventory and provide Level I support to IT Support Services team members with mobile device setup, configuration, maintenance, and reported issues
• Fulfill on-call duties and other assigned responsibilities

• Hardware
• Support
• Mobile
• Network

More:

We are Entre Computer Services, a Rochester-based technology services provider headquartered in Rochester, New York, since 1984. We serve organizations regionally and nationally, offering managed services, IT infrastructure engineering and architecture, application development, hardware and software sales, and IT outsourcing and recruiting. In this role, you will provide on-site technical support for one of our clients. The schedule is flexible and may include after-hours calls, evenings, and weekends. We are a family-oriented organization that supports professional growth, provides resources for individual success within a team environment, and values work-life balance. We are an equal opportunity employer committed to an inclusive, collaborative workplace where people are valued and empowered to contribute their best.

last updated 42 week of 2026