Auto Spa General Manager -- Sales & Operations

Job Description

Job Description

Peotter's Auto Spa is a premium paint protection film, ceramic coating, window tint, and detailing studio in Springfield, NJ — part of a family automotive group with more than 30 years in the business and New Jersey's. We protect and restore high-end vehicles for owners across North Jersey.

The pieces are in place: a skilled installer and detail team, premium film and coating brands, an 8,900 sq ft facility, and steady demand. What we need is one leader who owns the whole machine — who fills the calendar, closes the high-value work, runs the floor with discipline, and holds every person to a number.

Your mission: grow the shop, run it well, and build a team that wins.

• Revenue. Own the sales number. Work with our marketing and lead-gen staff to turn inbound leads, dealer accounts, and walk-ins into booked, deposited jobs. Personally close premium PPF and ceramic packages and coach others to do the same.
• The calendar. Build and run a "perfect week" schedule so every installer, tinter, and detailer is booked to capacity — no idle bays, no overbooked promises.
• Operations & quality. Run the floor day to day: check-in, work orders, job timing, final inspection, and on-time delivery. Keep comebacks under 3%.
• People & accountability. Lead a team of roughly 10–12 technicians and sales staff. Run weekly 1-on-1s, set clear targets, recognize wins, and address underperformance quickly and fairly. Recommend hires and exits to the owner.
• The scoreboard. Manage by K The opportunity
• PIs — weekly sales, average ticket, close rate, revenue per labor hour, labor cost %, and gross profit by service. Report them to the owner every week, straight from our shop system (OrbisX).
• Cash. Make sure every job is deposited, invoiced, and collected. Keep receivables current and dealer accounts on terms.
• Customer experience. Protect our reputation with high-end clients. Drive 5-star reviews and repeat business.

• 5+ years in the auto appearance industry (PPF, ceramic, tint, detailing), a dealership service/sales department, or a comparable high-ticket automotive business.
• 3+ years directly managing a team of 6 or more — scheduling, hiring input, performance reviews.
• A track record of owning a revenue or sales target, with numbers you can point to.
• Working knowledge of PPF, ceramic coatings, and window tint — enough to quote accurately, inspect work, and spot a bad install.
• Experience running a business on shop-management or CRM software (OrbisX, Tekmetric, Shopmonkey, Salesforce, HighLevel, or similar).
• Valid driver's license; available on-site in Springfield, NJ, including some Saturdays.

• Hands-on install or detailing certification (XPEL, STEK, Llumar, Gtechniq, IDA, or similar).
• Experience with luxury or exotic clientele and dealer or fleet accounts.
• Experience reading a P&L and managing labor cost.

• Base salary: $70,000.
• Uncapped monthly commission tied to shop revenue — the more the shop grows, the more you earn, with no ceiling.
• Paid time off, health contribution, and employee pricing on services and products.
• A clear path to grow with a multi-business automotive group.

Send your resume and a short note answering one question: "Tell us about a shop or team you made better — what the numbers were when you started and what they were when you left." Applications without that note won't be reviewed.

Peotter's Auto Spa is an equal opportunity employer. We welcome applicants of every background.