Operations Supervisor

Operations Supervisor

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!

We are seeking an experienced Operations Supervisor to lead and support our Field Installation Technicians throughout the St. Louis market. This role is responsible for overseeing daily field operations, ensuring high-quality customer installations, driving productivity, maintaining safety standards, and developing a high-performing technician team.

The position will serve St. Louis and surrounding areas.

What You'll Do

Key responsibilities include:

• Supervise and support a team of Field Installation Technicians.
• Manage daily work assignments, productivity, and route efficiency.
• Ensure installations are completed safely, accurately, and in accordance with company standards.
• Conduct field ride-alongs, quality audits, and technician performance evaluations.
• Coach, train, and develop technicians to improve performance and customer satisfaction.
• Monitor installation, service, and repair metrics to achieve operational goals.
• Partner with dispatch, customer service, and leadership teams to resolve escalated customer issues.
• Maintain compliance with all safety policies, procedures, and regulatory requirements.
• Manage technician attendance, scheduling, and workforce planning.
• Evaluate operational processes and recommend improvements to increase efficiency.
• Support hiring, onboarding, and retention initiatives for field personnel.
• Prepare reports and communicate operational performance to management.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• High school diploma or equivalent.
• 3+ years of telecommunications, cable, fiber, broadband, or field service experience.
• 1+ years of leadership, supervisory, or team lead experience.
• Strong understanding of residential and/or commercial installation operations.
• Valid driver's license with an acceptable driving record.
• Class E license or the willingness to obtain one if offered.
• Ability to work flexible schedules as business needs require.
• Strong problem-solving, communication, and organizational skills.
• The ability to lift up to 75lbs.

What Will Help You Stand Out

Preferred Qualifications:

• Experience managing installation or service technicians in a telecom environment.
• Knowledge of fiber, broadband, telecommunications, or cable systems.
• Experience with workforce management, dispatch, or field service software.
• Associate's or Bachelor's degree in a related field. (Preferred but not required)

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Safe and efficient field operations.
• High technician productivity and engagement.
• Improved installation quality scores.
• Strong customer satisfaction results.
• Achievement of service-level and operational performance goals.

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a servicewe're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential or performance-based commission
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• Respect: Toward all customers, communities, property, and coworkers.
• Advocacy: In-person, online, or by phonewe go beyond support to serve as customer advocates.
• Transparency: In our commitments, service experiences, and business relationships.
• Progress: Growth is proof of our dedication to improving lives and communities.
• Winning: Every conversation is a chance to gain a customer for life.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.