Head of Operations & Business Management

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback —which guide everything we do.

The Lead Dispatcher (Route Delivery) oversees daily dispatch operations in a fast-paced, high-volume automotive aftermarket distribution environment. This role is critical in ensuring timely and accurate deliveries to commercial and retail customers while providing guidance and support to dispatchers and drivers, and serving as a key customer liaison to support strong relationships and service excellence. The Lead Dispatcher (Route Delivery) plays a key role in route planning, communication, safety coaching, and operational problem-solving to support business goals, while also proactively engaging with customers through regular visits and communication to understand their needs, address service concerns, and ensure a high level of satisfaction. In addition, this position requires maintaining an active DOT medical card, as the Lead Dispatcher serves as a relief driver when operational needs arise.

Oversee daily dispatch operations, ensuring delivery routes are efficient and on schedule.

Assign delivery routes in compliance with DOT regulations and company policies.

Serve as the primary contact for drivers, addressing route changes, customer needs, and vehicle issues in real time.

Coordinate with sales, warehouse, and customer service teams to align delivery priorities.

Oversee cross-dock transfers to support efficient logistics operations.

Train and mentor dispatchers and drivers on safety protocols, route efficiency, and customer service best practices.

Help monitor vehicle maintenance and service needs, ensuring timely communication with relevant teams to maintain fleet readiness.

Support driver safety by coaching on unsafe behaviors identified through monitoring systems such as Lytx, reinforcing safe driving practices.

Maintain accurate knowledge of delivery areas, route schedules, and inventory systems.

Assist with manual and software-based route optimization.

Serve as a relief driver as needed, maintaining compliance with all DOT driver requirements.

Escalate equipment or staffing issues and collaborate on resolution planning.

Track and report on KPIs such as delivery timeliness, route completion rates, and customer satisfaction.

Address and resolve customer service issues promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.

Build and maintain strong customer relationships through regular in-person visits and scheduled phone communication.

Proactively engage with customers to understand their delivery expectations, operational challenges, and service requirements.

High school diploma or equivalent.

3+ years of dispatch or logistics experience, ideally in the automotive aftermarket or parts distribution industry.

Proficiency in routing or fleet management software.

Flexible to work varied schedules, including weekends and holidays.

Valid driver’s license and active DOT medical card (required to perform relief driver responsibilities).

Experience in the automotive aftermarket or parts distribution industry.

Experience with inventory and order management systems (e.g., Epicor, SAP, or similar).

Bilingual (English/Spanish) a plus.

Knowledge of DOT regulations and vehicle compliance requirements.

Route & Time Management

Customer Service Orientation

Regulatory Compliance

Ability to operate company delivery vehicles in compliance with DOT regulations.

Must maintain an active DOT medical card and meet all physical standards required for commercial driving.

Work in a fast-paced, high-volume distribution environment with exposure to warehouse and outdoor conditions.

Health, dental, and vision insurance

Flexible Spending Accounts

Voluntary Life and AD&D Insurance

Short-Term Disability (STD)

Employee Assistance Program

Paid time off (PTO), sick leave, and holidays

Safety shoe reimbursement program

Employee discount program for auto parts

Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law.