Patient Access Specialist

Job Description

Job Description

JOB SUMMARY

The Patient Scheduling Access Specialist is often patients' first contact when they visit one of our sites or facilities.The position is responsible for answering and distributing all incoming telephone calls to the correct destination. Greet and check in patients, verify insurance information, and collect copayments and outstanding account balances. Schedule patient appointments according to clinic protocol. Acts as a liaison in reporting any patient suggestions to management.

ESSENTIAL JOB FUNCTIONS

• Answer the telephone professionally and courteously, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff.
• Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
• Greet and check-in patients at the front desk in preparation for their appointments with the provider. Notify clinical staff of patient's arrival. Collect and record copayments and outstanding balances, and balance cash drawer daily.
• Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
• Sustain excellent patient interactions using clear communication and problem-solving skills.
• Maintain confidentiality of sensitive patient information at all times.
• Successfully work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Display high standards of office conduct.
• Ensure the reception area and waiting room are clean and neat. Regularly sanitize counters and surfaces.

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENTLY WITH THE ORGANIZATION'S PERFORMANCE STANDARDS.

JOB REQUIREMENTS

Education

• Minimum
  • High school diploma or equivalent
• Preferred
  • Associate or Bachelor's degree in Business Administration, Healthcare, or other related field

Work Experience

• Minimum
  • Three (3) years of experience in an office environment or related customer service field
• Preferred
  • One (1) year of healthcare-related experience

Licenses & Certification

• Minimum
  • Current BLS certification required within 90 days of hire and must be maintained thereafter

Required Skills, Knowledge, and Abilities

• Ability to influence and lead by example and establish and maintain positive relationships.
• Knowledge of medical terminology
• High level of self-awareness and cultural competence.
• Excellent interpersonal skills.
• Ability to gather the necessary information to make triage-related decisions and problem-solve low to moderate-complexity situations.
• Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position
• Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure.

Competencies

• Accuracy – Creates a quality product with a high level of accuracy
• Communication –Engages in constructive interactions
• Computer Skills – Proficient ability to use a computer and electronic medical record.
• Confidentiality – Maintain patient, team member, and employer confidentiality.
• Customer Service Oriented – Friendly, enthusiastic, and helpful to others.
• Decision Making – Ability to make critical judgments while under pressure.
• Detail Oriented – Aptitude to pay attention to the specifics of a project or task.
• Flexibility – Capacity to adapt quickly to changing conditions and work responsibilities
• Positivity – Display an optimistic attitude and is a progressive agent for needed change.
• Teamwork – Demonstrates collaboration, values input, and maintains effective working relationships.

Work Environment/Physical Requirements

• Environmentally controlled medical office environment
• Fast-paced setting with occasional high-pressure or emergent situations
• Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.
• Work closely with others in a team setting.
• Work hours subject to office needs to ensure coverage during all hours of operation
• Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public

Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.

Note: The job description is intended to provide guidelines for job expectations and the team member's ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. This document does not represent a contract of employment, and TCC reserves the right to change this job description and assign tasks for the team member to perform as TCC may deem appropriate.