Sales Operations Manager Global Operations San Jose Regular

Join the Fast-Growing TeamThis team is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the Team, you help enterprise customers build what's next for their business. Leveraging ByteDance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future. We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

Roles & Responsibilities

• Strategic Business Partnership & Revenue Accountability
  • Serve as the core business partner to Sales Leadership across different regions, owning Forecasting Accuracy and Revenue Certainty as primary operating KPIs.
  • Drive annual/quarterly revenue planning, ensuring strategic plans are operationally executable and aligned with regional market maturity.
• Lead to Cash (L2C) Process Optimization
  • Own the end-to-end L2C operational architecture, from lead routing and opportunity qualification to contract closure and revenue recognition.
  • Design and implement standardized sales motions, account management playbooks, and pipeline hygiene rules tailored to cloud/AI infrastructure sales cycles.
  • Build automated workflow tools and CRM enhancements (via direct configuration or partnership with Engineering/BI) to reduce manual friction and accelerate deal velocity.
• Data-Driven Insights & Risk Management
  • Build and oversee full-lifecycle forecasting methodology and data operations infrastructure, including predictive models, multi-role dashboards, and automated risk alerts.
  • Conduct deep-dive analysis on pipeline health, conversion funnel leakage, account coverage gaps, and churn propensity, delivering actionable insights to regional leadership and HQ.
  • Establish standardized reporting frameworks in partnership with BI, ensuring consistent metrics definitions and single-source-of-truth visibility.
• Cross-Functional Collaboration & Enablement
  • Act as the primary interface between Sales and back-office functions (Marketing, Partnerships, Product, Finance, Legal), aligning resources to land business rules and resolve execution blockers.
  • Support Marketing and Partnership team initiatives, including joint go-to-market programs, partner onboarding, and co-marketing campaigns.
  • Drive best practice codification and change management across regional teams, ensuring operational consistency while accommodating local market nuances.
• Ad-Hoc Strategic Projects
  • Lead or support special projects including new market entry, organization turn-over, team integration, and competitive response programs as business needs arise.

Qualifications

• Minimum Qualifications- Bachelor's degree or above in Business Administration, Finance, Economics, Statistics, Computer Science, or a quantitative field.
• Minimally 5 years of progressive experience in Sales Operations, Revenue Operations, or Business Operations, in a role managing regional or cross-functional teams in B2B SaaS, Cloud Computing, or AI/ML infrastructure.
• Deep hands-on experience in B2B SaaS, Cloud Computing, or AI/ML infrastructure businesses; prior exposure to enterprise software sales cycles and channel/partner ecosystems is essential.
• Deep hands-on experience in L2C process design and optimization, including lead management, pipeline governance, and forecasting methodology.
• Proven track record of building data-driven operational systems from 0 to 1, including customer segmentation frameworks, predictive analytics, and multi-role dashboards.
• Proficiency in CRM platforms (Salesforce preferred) and familiarity with lead-generation/sales intelligence tools (Apollo, LinkedIn Sales Navigator, or equivalents). Strong command of BI systems and dashboard development (Tableau, PowerBI, or proprietary tools); proficiency in SQL, Python, or R for data manipulation and analysis.
• Experience in sales incentive design and channel partner program management, with ability to model financial impact and ensure compliance.
• Preferred Qualifications- Master's degree or MBA preferred.
• Prior experience in tech companies with global expansion and familiarity with their internal data systems and operating rhythms.

Job Information

The base salary range for this position in the selected city is $159000 - $360000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at