DevOps Engineer (Bilingual Chinese/English)

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

Responsibilities

• Cloud Resources & Infrastructure Operations: Responsible for daily operations, inspection, and troubleshooting of cloud platform resources, such as AWS / Azure, Kubernetes clusters, networks, storage, VPN, bastion hosts, and related infrastructure.
• Production Stability: Responsible for production deployment, change execution, capacity inspection, monitoring and alerting, troubleshooting, and emergency response to ensure stable operation of core business systems.
• Monitoring & Logging: Maintain monitoring systems such as Prometheus, Grafana, Azure Monitor, and log collection platforms; optimize alert rules, log retention, service availability monitoring, and resource usage monitoring.
• DevOps & Release Support: Work with development teams to maintain CI/CD processes and support troubleshooting for Jenkins, GitLab, Nginx, Ingress, Helm, and deploymentrelated issues.
• Access Control & Security Operations: Support production access permission review, least-privilege governance, temporary authorization, access traceability, and public access reduction for sensitive systems.
• Security Incident & Compliance Support: Participate in security incident response, assist with impact assessment, temporary mitigation, remediation tracking, post-incident review records, audit materials, and remediation evidence preparation.
• Documentation & Process Improvement: Write and maintain operations SOPs, troubleshooting manuals, change records, permission management procedures, security operations documents, and audit support materials.
• Collaborative Support: Work with R&D, DBA, security, product, and customer teams to drive closure of production issue diagnosis, change releases, security remediation, and compliance audit matters.

Requirements

Mandatory Qualifications:

• Bachelor's degree or above in a computer-related major, with 3+ years of experience in

cloud platforms, DevOps, SRE, or production operations.

• Must be proficient in both Chinese and English.
• Familiar with at least one mainstream cloud platform, such as Azure/AWS, and

experienced in operations of cloud servers, cloud storage, networking, security groups,

firewalls, VPN, monitoring, and alerting.

• Familiar with Kubernetes operations, including Ingress, Namespace, ConfigMap, Secret,

log collection, resource monitoring, and common troubleshooting.

• Familiar with Linux systems, networking fundamentals, DNS, load balancing, firewalls,

VPN, bastion hosts, and related infrastructure operations.

• Familiar with CI/CD, Jenkins, GitLab, Nginx, Prometheus, Grafana, log systems, and

other common operations tools.

• Experience in production troubleshooting, change execution, monitoring and alert

optimization, capacity inspection, and emergency response.

• Understanding of access control, least privilege, log retention, audit tracing, security

incident response, and basic security compliance requirements.

• Strong documentation and cross-team communication skills; able to produce incident

reports, change records, audit explanations, and remediation materials.

Preferred Qualifications:

• Operations experience in cross-border logistics, e-commerce, SaaS, or high-availability

online systems.

• Experience supporting SOC 2, ISO 27001, customer security audits, or cloud security

remediation.

• Familiarity with Microsoft Defender for Cloud, Microsoft Sentinel, Entra ID, PIM, or

related security capabilities.

• Proficiency in Python / Go / Shell, with experience developing automation tools for

operations.

• Familiarity with Terraform, Ansible, Helm, ArgoCD, or other IaC and automated

deployment tools.

• Experience in security incident response, vulnerability remediation, permission

governance, or public access reduction projects.

• Able to fluently communicate in Chinese and English.

This role is not eligible for employment visa sponsorship. Candidates must be legally authorized to work in the United States without current or future employer-provided sponsorship.

Equal Employment Opportunity