Agency Account Manager

About the Role

CE Digital is looking for a proactive, organized, and personable Account Manager to join our growing performance marketing agency.

You'll serve as the primary day-to-day contact for a portfolio of ecommerce and consumer brand clients, working closely with our media buying, creative, and analytics teams to ensure excellent communication, timely deliverables, and a consistently positive client experience.

We're looking for someone who enjoys building relationships, understands digital marketing, and knows how to keep multiple accounts moving forward.

Key Responsibilities

• Manage day-to-day communication and relationships across assigned client accounts.
• Coordinate weekly client meetings, including agendas, notes, and follow-up items.
• Work closely with paid media, creative, and analytics teams to keep client deliverables on track.
• Provide clients with regular updates on campaign performance, priorities, and next steps.
• Track open requests, deadlines, and action items to ensure timely follow-through.
• Help prepare weekly and monthly performance reports in collaboration with the strategy team.
• Proactively identify client concerns and escalate issues when appropriate.
• Maintain organized client documentation and account information.
• Support client onboarding and ongoing relationship management.
• Help ensure clients receive consistent, responsive, and professional service.

Qualifications

• 2–4 years of account management or client services experience , preferably at a digital marketing agency.
• Familiarity with paid media platforms, particularly Meta and Google Ads.
• Experience working with ecommerce or DTC brands is strongly preferred.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple clients and competing priorities.
• Comfortable working in Slack, Asana, Google Workspace, and reporting dashboards.
• A proactive, solutions-oriented approach to client service.
• Ability to work independently while collaborating with a remote team.

What Success Looks Like

• Clients feel informed, supported, and confident in CE Digital.
• Meetings are organized, and action items are consistently followed through.
• Internal teams have clarity on client priorities and expectations.
• Communication is proactive rather than reactive.
• Client concerns are identified and addressed early.
• Leadership can trust that routine client communication and account coordination are being handled effectively.

Why CE Digital?

At CE Digital, we work with ambitious ecommerce brands to deliver measurable growth through paid media, creative strategy, and advanced attribution.

We've managed over $100M in advertising spend and helped generate over $200M in tracked revenue.

You'll join a collaborative, fully remote team with the opportunity to work across exciting brands, learn from experienced performance marketers, and grow professionally as the agency evolves.