Front Desk Agent

Job Description

Job Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Compensation:

$14+ hourly depending on experience

• Balance cash at the end of each shift and generate reports for the next shift.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Operate hotel switchboard, take calls and provide information and transfer calls

• Experience in hospitality or customer service is preferred but not required.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!