Hotel Night Auditor

Job Description

Job Description

The Night Auditor is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our property’s vision, mission, and core values.

$15+ hourly depending on experience

• Perform basic maintenance or housekeeping tasks when needed to maintain guest comfort.
• Respond to and resolve guest concerns promptly by working with the appropriate departments.
• Prepare and distribute end-of-day reports, ensuring accurate accounting records.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.
• Address guest inquiries about hotel services, amenities, and local attractions.

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality is preferred but not required—we welcome applicants at all experience levels.

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!