Parts Specialist

Job Description

Job Description

Parts Specialist – Mancelona, MI

About Us

You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.

Benefits

• Medical PPO Plans
• Dental PPO Plans
• Vision Plan
• 401(K)
• Profit Sharing
• Company provided life insurance
• Supplemental life insurance
• Company provided accidental death & dismemberment
• Company provided long & short term disability
• Paid Holidays
• Paid Sick Days
• Paid Vacation

Job Summary

We are looking for a customer-focused individual to join our parts team in Aurora, IL.  We offer paid, on-the-job training to prepare you for success and career progression opportunities. In this role, you will perform a variety of in-store customer service, promoting, and stocking duties related to receiving, sale, and delivery of parts and accessories. There is extensive contact with external customers, both in-person and over the phone.  Additionally, you will be working with a number of mechanics and shop foreman from our service department under general supervision.

Key Responsibilities

• Reading catalogs, schematics and computer displays in order to determine replacement part/s and pricing.
• Determining replacements part(s) required according to inspection of old parts, customers’ request or customers’ description of malfunction.
• Receiving shipments of order, placing machine down and stock orders.
• Taking a complete inventory, marking and storing parts according to prearranged systems.
• Examining parts for defects, and exchange of defective parts.
• Advising customers on substitution or modification of parts.
• Receiving and filling telephone orders.
• Filling customer orders from stock.
• Preparing invoices, pic-packs and sales receipts 

  Other Responsibilities

• Be proficient in underground tooling.
• Provide guidance to customers when selecting the right chemical solution for HDD application.
• Visit customers regularly to service customer consignments.
• Form good rapport with all parts of the business.
• Work alongside with the Sales team members, HDD & Vac Truck Specialists.
• Maintaining a clean / organized work environment.

Qualifications

• High School diploma or equivalent.
• At least one (1) year of experience in a customer service position is preferred.  Prior experience working a parts counter is a plus.
• Communicate effectively verbally and in writing.
• Intermediate computer skills, including (but not limited to); PFW, Microsoft Office and internet functions.
• Effectively handle lifting various objects weighing up to 50 lbs.
• Ability to stand for long periods of time.
• Clean driving record.

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.