IT Technician

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long‑term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Field Technical Support Consultant III to join our team supporting HP PC and Printer break/fix services. The ideal candidate will have strong experience in on‑site hardware diagnosis and repair across laptops, desktops, RPOS, workstations, and printers and a proven ability to resolve customer issues efficiently while meeting contractual and financial objectives . Responsibilities Perform on‑site break/fix support for HP PCs, printers, and peripherals. Configure hardware, software, and simple network components. Execute unit repairs, part replacements, and alignments using proper tools and procedures. Collaborate with escalation teams to implement technical action plans to remediate PC/print issues. Educate customers on technology use and maintenance while managing expectations on‑site. Prioritize and manage multiple service events in a fast‑paced environment. Complete required administrative tasks with accuracy and timeliness. Required Skills & Qualifications Technical and mechanical proficiency in PC and printer hardware repair. Ability to troubleshoot logically and systematically, including basic networks and third‑party software interactions. Strong interpersonal communication skills for customer‑facing work. Attention to detail and commitment to documentation and administrative responsibilities. Ability to balance priorities, make sound business decisions, and understand financial impacts of service delivery. Capability to lift and move up to 50 pounds; ability to bend, crawl, stoop, and sit as needed for on‑site work. Availability for scheduled and unscheduled overtime, holidays, and non‑traditional shifts. High School diploma or equivalent with additional hardware technology training; college preferred. Preferred Skills Hands‑on experience with HP printers and alignment apparatus. Familiarity with RPOS and workstation platforms #J-18808-Ljbffr