Customer Service Representative II
Virtual Vocations Inc
Working remotely full-time, the Customer Service Representative II will provide inbound and outbound customer service support, ensuring first call resolution and delivering accurate information while handling sensitive data. Key responsibilities: Accountable for providing first call resolution and de-escalating customer inquiries through effective communication Conduct research and document customer interactions, routing issues to appropriate departments as necessary Maintain compliance with Personal Protected Information (PPI) requirements while managing sensitive customer data Required qualifications: High School Diploma or GED Two years of customer service experience in related fields Proficiency in Microsoft Office Suite or equivalent software platforms Experience in healthcare, insurance, or claims processing industries Ability to adapt communication style to diverse audiences Virtual Vocations Inc
Vacancy posted 3 days ago
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