Ambulatory Office Assistant II

Ambulatory Office Assistant II

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!

$10,000.00 SIGN-ON BONUS (connect with our Talent Acquisition team on eligibility requirements)

Responsibilities:

• Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys. Takes a lead in service recovery, and acts as a service liaison in the moment.
• Act as a trainer for incoming new staff in all reception and call handling functions, and or provides orientation as requested by supervisors for new employees.
• Acts as a subject matter expert in scheduling functions and departmental protocols Acts as a subject matter expert in registration functions.
• Attend Patient Access Review Sessions (PARS) and brings back learning to the team, and is a go to person for coworkers.
• Obtains prior approval or prior authorization as needed.
• Communicates referral appointment and appointment instructions to patient
• Perform referral coordination including completing Open Referrals and/or referral tracking queue.
• Alerts Manager or Supervisor of referrals that are unable to be completed due to missing information that could lead to compliance or safety issues.
• Acts as a subject matter expert in electronic referral queue processes.
• Acts as a trainer for incoming new staff in all registration, scheduling, and referral functions, and or provides orientation as requested by supervisors for new employees.
• Obtain prior approval or prior authorization as needed.
• Communicates referral appointment and appointment instructions to patient Acts as a liaison with external providers offices when necessary.
• Performs referral coordination including completing Open Referrals and/or referral tracking queue.
• Ensure all orders have been pended in electronic medical record if necessary.
• Acts as a Subject Matter Expert in all patient flow related duties.
• Accurately prepares daily cash up in cooperation with supervisor with no more than 2 minor errors per quarter as determined by daily cash up verification and in accordance with finance policy and procedures.
• Performs Petty Cash recordkeeping and management in an accurate and timely manner.
• Performs monthly Performance Improvement tracers and audits.
• Ensures that the daily maintenance on the BCA device is performed and reports to IT or Supervisor any issues.
• Acts as a lead in ordering supplies through the online module.
• Acts as a lead for checking inventory and ordering clinical supplies.
• Ensures all downtime forms are accurate and up to date.
• Act as a lead in the event of a planned or unexpected system downtime. Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.
• Required to attend at least 6 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for Learning, or Patient Access Review Sessions.
• Prepare a presentation for co-workers at least once Annually regarding a training session that you have attended or a relevant work topic that has been researched.

Qualifications:

Bassett Healthcare Network follows the New York State and New York State Department of Health COVID-19 vaccine mandates for healthcare workers. This mandate requires COVID-19 vaccinations for personnel working for or on behalf of our hospitals and nursing homes. The New York State mandate allows for medical exemptions and religious accommodations, when appropriate. All candidates who accept an offer from Bassett Healthcare Network will be required to show proof of vaccination as required by New York State.

Education/Qualifications:

• High School graduate OR equivalent preferred.

Experience:

• 2 years of relevant work experience required.

Licensure/Certificates:

• Certification as a Medical Office Assistant OR Medical Assistant is preferred.
• BLS within 6 months of hire.

Skills:

• Strong computer, customer service and communication skills required.
• Skills in medical terminology a plus.
• Ability to prioritize work.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.

Physical Requirements:

• Busy medical practice/clinic environment with frequent patient interaction.
• Extensive use of computers and telephones.
• Must be able to identify and differentiate colors.
• Walking, standing, squatting and kneeling required throughout the shift.
• Ability to lift and position patients required.
• Category I risk exposure as defined by OSHA.

Benefits:

Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits and more

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.

EEO Statement

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.