Program Support Assistant

Summary

This position is a Program Support Assistant (PSA) under Patient Care Services (PCS), in direct support of the Associate Chief Nurse for JC Inpatient service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS), a member of the Executive Management Team, to provide support to all programs and services as needed.

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Duties

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Major Duties and Responsibilities

• Administrative support includes managing recruitment, employee actions, leave, and scheduling meetings.
• Serves as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems.
• Maintains calendars, develops virtual work sites, and prepares correspondence and reports.
• Conducts inventory, supports residency programs, and manages equipment records.
• Data management involves extracting, analyzing, and presenting data on staffing, patient care, and compliance metrics.
• Develops performance monitoring tools and trend analyses to inform leadership decisions.
• Employee and labor relations tasks include scheduling meetings, preparing documentation, and managing employee appraisals.
• Enters personnel actions, tracks progress, and ensures timely completion of employee-related processes.
• Reviewing staffing documents and handling recruitment processes for new and replacement positions.
• Managing employee actions and communications, as well as reviewing relevant policies.
• Overseeing time and leave management for the service chief's unit and supporting timekeeping staff across assigned units.
• Providing guidance on leave policies, monitoring leave usage trends, and generating reports for manning documentation.
• Adding new staff to systems, updating notifications, and ensuring proper training.
• Maintaining the service chief's calendar and scheduling virtual meetings.
• Developing virtual work sites for documentation sharing and communication.
• Preparing responses to suspense actions, congressional reports, and miscellaneous reports.
• Creating templates for correspondence with facility, VISN, and federal agencies.
• Conducting annual equipment inventory, reporting located items, and handling equipment requests and surveys.
• Providing administrative support for residency and educational programs, including scheduling, tracking, accreditation paperwork, recruitment, and budgeting.
• Assists the service chief with employee actions and relations, including scheduling meetings, gathering evidence files, and preparing packages for Employee Relations.
• Prepares responses to union (AFGE) requests for information, grievances, and other materials to facilitate smooth relations between union and management.
• Facilitates employee change in working conditions memorandums, obtains signatures, and ensures completion of packages for submission.
• Develops an annual list of employees requiring performance appraisals, conducts quality reviews to ensure accuracy and completeness, and forwards appraisals for final review.
• Works with managers to correct appraisals and ensures timely initiation and completion of progress reviews.
• Serves as the central point for collection and review of Title 38 proficiency reports, ensuring accuracy and completeness before submission.
• Responsible for entering personnel actions (resignations, transfers, reassignments, details, terminations, promotions, etc.) in the Manager Self Service portal, uploading supporting documentation, and tracking progress.
• Communicates status updates to the service chief and performs other related duties as assigned.
• Additional duties as needed.

Work Schedule: Monday-Friday. 8:00am-4:30pm

Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/ PD657-096170

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05 grade. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; and providing information and customer service. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.