Facilities Specialist

JOB SUMMARY

The Facilities Specialist will work cross-functionally with regional operations teams, contractors and national vendors on new and existing repair and maintenance requests and projects. The Facilities Specialist is responsible for executing the process of first-class facility management of a large portion of Mission Pet Health's facilities, reporting and accountability of landlord and tenant responsibilities for repair and maintenance, operation of work order systems, using best practices for cost-reduction methods and coordinating facility repair and maintenance with a team of professionals to keep buildings, equipment, and supplies in good, working order. This opening is hybrid!

KEY RESPONSIBILITIES

Role Specific Activities

• Partner with the Senior Facilities Specialist to oversee local and national partnerships with trade professionals.
• Own the intake, triage and resolution of repair and maintenance request across assigned facilities portfolio.
• Responsible for managing facilities operations across a multi-state portfolio.
• Using industry-leading knowledge, decide, dispatch and hold approved national vendors accountable for repair and maintenance work orders.
• Establish and enforce vendor performance standards, including response time, quality, and cost benchmarks.
• Continuously evaluate performance and drive optimization of national and regional vendor network.
• Delegate and track tasks through an expedient and cost-effective resolution using work order management tools.
• Manage repair and maintenance spend across assigned portfolio, ensuring cost-effective execution and adhere to budget targets.
• Own and execute preventative maintenance programs to extend asset life and reduce reactive repair costs.
• Coordinate and follow through on all opportunities to support hospital leadership within the facilities management process.
• Interpret lease agreements to determine landlord vs. tenant responsibilities and enforce landlord obligations for repairs and replacements.
• Coordinate with landlords and property managers to ensure timely execution of required work.
• Assist or lead special projects as needed.

REQUIRED EDUCATION AND EXPERIENCE

• 3-5 years of facilities management experience in a multi-state environment, healthcare, retail, or similar distributed operations preferred.
• Experience managing vendors across multiple markets.
• Knowledge of facilities, system standards, major equipment, and preventive maintenance programs.
• Capable of building relationships with vendor partners and property management teams.
• Adept at creating systems and processes.
• Ability to execute leadership's vision for facility maintenance program.
• Skilled at problem-solving large-scale issues.
• Outstanding communication skills.
• Strong organizational and time management skills.
• Value and respect the importance of professionalism and confidentiality.
• Familiarity with business systems and productivity tools such as Microsoft Office, Excel, G-Suite & SmartSheets.
• Experience with multi-site facility maintenance preferred.
• Experience with Computerized Maintenance Management Systems (CMMS) software.
• Strong customer service skills and experience.

WAG VALUES

• Leads with respect, integrity & accountability
• Treats others with empathy and respect
• Exemplifies and leads the team to align with WAG values
• Collaborates with the team to focus on solutions
• Finds a way to say yes

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. The teammate is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEO STATEMENT

Mission Pet Health is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. We embrace diversity and are committed to creating an inclusive environment for all employees.

REASONABLE ACCOMMODATIONS

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation to perform the essential functions of a position, please send an email to and let us know the nature of your request and your contact information.