Mobile Operations Technician

Mobile Operations Technician: Customer-Focused Mobile Service & Sales Professional

Our client is transforming the automotive locksmith industry through cutting-edge robotics, mobile technology, and exceptional customer experiences. We're looking for outgoing, customer-focused professionals who enjoy helping people, building relationships, and working as part of a high-energy team. This position combines customer service, sales, and hands-on technical work. Mobile Operations Technicians work alongside a team 3-4 technicians at retail partner locations, helping customers with automotive key replacement services while creating a positive and professional experience.

Required Skills & Experience: What We're Looking For Required Qualifications

• Strong customer service, retail, sales, hospitality, or other relevant experience.
• Excellent communication and relationship-building skills.
• Enjoy working in a team environment and collaborating with others.
• Comfortable engaging customers and recommending products or services.
• Tech-savvy and comfortable using tablets, POS systems, mobile apps, and digital tools.
• Strong attention to detail and willingness to learn technical skills. Valid driver's license and reliable transportation.
• Nice to Have Skills & Experience Preferred Qualifications
• Wireless sales, retail leadership, banking, hospitality, customer success, automotive service advisor, or other sales experience.
• Experience working toward sales goals, commissions, or performance metrics.
• Automotive, locksmith, mechanical, or technical aptitude.
• Inventory management or retail operations experience.

Job Description

Customer Experience & Sales (70%)

• Serve as the face of the company at retail partner locations.
• Engage customers, identify their needs, and recommend the appropriate key duplication or replacement solution.
• Deliver exceptional customer service that drives repeat business and customer satisfaction.
• Educate customers on products, services, pricing, and available options.
• Process transactions using tablets, mobile applications, and point-of-sale systems.
• Support team sales goals through strong customer engagement and relationship-building.
• Represent the company professionally and maintain positive relationships with retail partners.

Technical & Operational Support (30%)

• Learn to cut, duplicate, and program automotive keys, fobs, and remotes.
• Test completed keys to ensure functionality and accuracy.
• Assist with inventory management, equipment maintenance, and daily mobile operations.
• Maintain a clean, organized, and professional workspace within the mobile service environment.
• Support teammates during busy periods and collaborate to deliver excellent customer experiences.

No locksmith or technical experience required. We're looking for customer-focused professionals with strong communication skills, sales aptitude, and a desire to learn. We'll provide the technical training needed to become successful in automotive key programming and mobile service operations.

What We Offer

• Competitive pay + uncapped commissions
• Paid training and continuous support
• Company vehicle and equipment provided

Benefits (Once Permanent)

• Career path opportunities into leadership and management roles
• Health, dental, and vision insurance
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance

Compensation: $20/hr. Exact compensation will depend on experience.

SCHEDULE: Must be able to work weekends Must be able to work 8 hours a day, 5 days per week Operating hours: 7:30am-6:30pm 3-month contract-to-hire