Payment Systems Specialist I/II

Payment Systems Specialist I/II

Job Category: Operations Supervisor: Merida Exposito Requisition Number: PAYME001846

Posted: June 9, 2026

Full-Time

On-site Kendall

Description

Why Work Here? EdFed offers challenging career opportunities and great benefits! A Brief Overview Provides internal operations support to member-facing employees and evaluates service requests to identify operational improvements. Responsible for essential operational functions as assigned by the Payment Systems Manager. Job Title Payment Systems Specialist I Overtime Exemption Non-Exempt What you will do

• Maintain a thorough knowledge of credit union services, policies, procedures, and general operations practices.
• Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Provide support for all functions processed in the Payment Systems department.
• Answer member calls and provide assistance or direct the call to the appropriate department.
• Process and review daily ATM deposits and ATM terminal activity. Responsibilities include: performing draft image repairs, monitoring incoming deposits, review check hold exceptions, reversing fraudulent/invalid checks when necessary, and balancing the General Ledger
• Process daily draft inclearings. Responsibilities include: posting the draft file, performing draft image repairs, reviewing and posting draft exceptions, processing draft returns, and balancing the General Ledger.
• Process stop payment orders and statement/check copies requested through Online Banking, fax, or mail.
• Review and process daily check order exceptions. Contact applicable members with shipping discrepancies.
• Balance department-related General Ledger accounts.
• Perform other duties as assigned by management.

Qualifications

• Less than 2 years Financial Services/customer service experience.

Skills and Abilities

• Strong communication, analytical, research, and problem-solving skills.
• Moderate to advanced knowledge of credit union policy and procedures.
• Accuracy and attention to detail.
• Proficiency in Microsoft Office is desirable.

Our people are passionate about what they do, the products and services they promote, and the members they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.