Branch Manager

About API of NH/Delta T and mSupply


API of NH/Delta T, part of the mSupply family of brands, has served independent HVAC contractors across New England since 1969. Founded as a family business and now backed by the strength of a nationwide enterprise, API of NH/Delta T combines customer service, product quality, and contractor support with deep expertise in hydronics and sheet metal fabrication. The company distributes trusted brands including Rheem and LG, providing contractors with the products, knowledge, and support they need to keep their businesses moving.


mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC, and plumbing industries. Headquartered in St. Louis, mSupply has approximately 2,000 employees across the United States and Canada and delivers speed and reliability at scale through a broad product selection, national distribution network, and same-day shipping.


Together, our family of brands is focused on making sure customers always get the Right Products. Right Now.™


The Opportunity


Ready to lead a branch, grow a business, and make a difference for customers and your team?


We're looking for a Branch Manager to lead the day-to-day operation of our branch while driving sales, developing people, and delivering an exceptional customer experience.


You'll have ownership across the branch - from sales and inventory to safety, staffing, customer relationships, and facility operations. You'll lead a team, set expectations, solve problems, and make sure the branch is operating safely, efficiently, and profitably.


This is a hands-on leadership role. You'll work directly with customers, employees, vendors, and internal partners while creating a branch culture built on service, accountability, teamwork, and continuous improvement.


If you're a leader who enjoys being close to the business, developing people, and seeing the direct results of your work, this is an opportunity to make an impact.


What You'll Do


Lead the Branch

• Lead day-to-day branch operations to ensure a safe, efficient, and customer-focused environment

• Set clear expectations, hold team members accountable, and create a culture of trust and teamwork

• Manage staffing, schedules, payroll, and timecard accuracy

• Conduct performance reviews, coaching, and corrective action in partnership with HR

• Hire, onboard, train, and develop employees to build a strong and capable team

• Foster open communication and address employee and operational issues promptly

• Manage branch openings and closings and respond to after-hours alarms as needed

Grow the Business

• Drive branch sales and account performance to meet or exceed established goals

• Build strong relationships with customers, vendors, and internal partners

• Deliver prompt, professional customer service and resolve issues effectively

• Analyze sales performance and identify opportunities to grow customers, products, and categories

• Monitor large orders and inventory needs and recommend opportunities for new products

• Partner with sales teams and internal stakeholders to support customer and business objectives

• Address branch priorities and communicate key initiatives and results to leadership

Keep Operations Moving

• Oversee receiving, stocking, order fulfillment, transfers, and inventory activities

• Maintain accurate inventory records, product labeling, and daily count reporting

• Monitor inventory levels and address discrepancies, damaged products, and warranty items

• Ensure products are received, stocked, and available to support customer needs

• Maintain an organized, clean, and well-maintained branch, vehicles, and equipment

• Oversee effective merchandising and product presentation throughout the branch

• Ensure cash-handling and credit authorization procedures are followed

• Coordinate with other branches and internal teams to support business needs

Develop People and Product Knowledge

• Ensure new hires receive appropriate onboarding and training

• Provide ongoing coaching and development to strengthen team capabilities

• Train employees on product knowledge and available information resources

• Support branch-wide knowledge and skill development

• Maintain the branch training area and coordinate training sessions with appropriate stakeholders

Make Safety a Priority

• Lead a proactive safety culture across the branch

• Conduct regular safety walkthroughs, inspections, and meetings

• Ensure employees follow company safety policies, PPE requirements, and safe work practices

• Identify and address hazards promptly

• Investigate incidents and ensure accurate and timely documentation

• Maintain awareness of safety-sensitive job requirements and ensure compliance with applicable policies

What You Bring

• 6+ years of experience in logistics, distribution, wholesale, or a related industry

• 3+ years of experience leading or supervising a team

• Proven ability to lead day-to-day operations while maintaining a strong customer focus

• Experience driving sales, managing inventory, and improving operational performance

• Strong leadership, communication, coaching, and problem-solving skills

• Ability to build strong relationships with customers, employees, vendors, and internal partners

• Strong organizational skills and ability to manage multiple priorities

• Comfortable using Microsoft Office, company systems, and standard business technology

• Knowledge of continuous improvement practices such as Lean, Six Sigma, or similar methodologies is a plus

What Success Looks Like


Your branch is running well, your team is engaged, and your customers know they can count on you.


You create clear expectations and develop your team while holding people accountable for delivering great service. You understand the numbers, know where your opportunities are, and take action to grow sales and improve branch performance.


You stay close to the operation - knowing what's happening with customers, inventory, employees, safety, and daily workflow. Problems get addressed quickly, and your team knows what is expected of them.


Most importantly, you build a branch culture where people take ownership, customers receive dependable service, and the team works together to get the job done right.


Ready to Lead?


If you're an experienced operations or distribution leader who enjoys developing people, growing a business, and being part of a hands-on team, we'd like to meet you.


Physical Demands & Work Environment


This is a full-time position with an expected work schedule of approximately 40-50 hours per week. The role requires regular physical activity and interaction with warehouse operations and equipment.

• Frequently lift 25-50 pounds, with occasional lifting of up to 100 pounds

• Push and pull materials weighing up to 300 pounds

• Operate forklifts and other material-handling equipment

• Frequently bend, climb, reach, and move throughout the branch and warehouse

• Maintain the visual and physical awareness necessary to safely perform job responsibilities

What We Offer


We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off, including vacation, holidays, and personal days

• Weekly pay

• Employee discounts

• And more

Equal Employment Opportunity & Pre-Employment Requirements


mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.


We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact View email address on click.appcast.io.


Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability.


This employer participates in E-Verify to confirm employment eligibility in the United States.


#APIDelta


Pay Range: $100,000 - $120,000 per hour