Host/Cashier - Hawthorn - Reserve

Host/Cashier

Reports To: Restaurant Manager

Department: Food and Beverage

Shift: Varies

Role: The Host/Cashier maintains the restaurant-seating chart and ensures that guests are evenly distributed throughout open stations. They greet guests at the entrance and seats them as quickly as possible. They assist the management staff in the coordination of all employees to ensure efficient service to the guests; and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School Diploma or GED
• Experience: 1-year of hotel/restaurant Host experience
• Skills: Must maintain a friendly, professional demeanor and work effectively with all team members. Demonstrates clear verbal, listening, and written communication to ensure smooth guest interactions and accurate information sharing. Must be neat, clean, and well-groomed at all times to represent the establishment positively. Familiar with the menu, preparation procedures, and pricing to answer guest questions confidently and accurately. Ability to perform simple calculations for billing, change, and split checks accurately.
• Required: Must be at least 18 years of age.

Required Work Cards needed:

• Valid Clark County Health Card
• Valid Las Vegas Alcohol Awareness Card (TAM Card)

Key Responsibilities: Responsibilities include, but are not limited, to the following:

• Greet guests promptly at the door, assess their needs, and seat them according to established guidelines.
• Ensure dining room employees know their assigned stations and partners. Distribute guests evenly across sections and adjust seating based on service levels.
• Implement dining room break schedules and administer work schedules as directed by management.
• Accurately handle money, process payments (cash, credit, room charges), and operate the POS system (Micros) in compliance with hotel cash handling procedures.
• Maintain guest focus while performing duties. Periodically check with guests to ensure satisfaction and assist staff with taking food and non-alcoholic beverage orders when needed.
• Notify management of any dining room issues. Follow directions carefully and seek clarification when necessary.
• Move throughout the restaurant during the entire shift to monitor guest needs and support team operations.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions: The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interacts with management, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Ability to stand and walk for extended periods (five hours or more).
• Comfortable working in a fast-paced, upscale environment.
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Requires eye/hand coordination.
• May require use of standard office equipment. (Micros System)
• May require basic math with the ability to distinguish letters, numbers and symbols.
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
• Exposure to cleaning chemicals