Banquet Server - Coffee Crew

Job Description

Job Description

Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

An experienced Banquet Server who is responsible for providing prompt, efficient, and courteous food and beverage service during banquet events, including weddings, conferences, and corporate functions. This role involves pre-setting, serving meals and drinks, clearing tables, and ensuring a high level of guest satisfaction. The Banquet Server works closely with the banquet team to ensure the smooth execution of events and adherence to service standards.

Who You Are :

• Ability to listen carefully to guests' requests and relay instructions to others.
• Skilled communicator capable of engaging with guests and team members with clarity and professionalism
• Guest service focused and able to anticipate guests' needs and deliver a high level of personalized service.
• Team player who contributes to a positive environment and smooth operations.
• Familiar with various types of food and beverages commonly served at banquets, including dietary restrictions and preferences.
• Ability to remain calm under pressure and resolve conflicts quickly (e.g., guest dissatisfaction, mistakes in orders).
• Veterans and military spouses are encouraged to apply.

What You'll Do :

• Assist in setting up banquet rooms according to the Banquet Event Order (BEO), including arranging tables, chairs, linens, silverware, glassware, and other service items.
• Ensure proper placement of all dining and service equipment, and that the event area is clean and well organized before guests arrive.
• Greet guests as they arrive at the event and ensure they are seated comfortably.
• Serve meals and beverages in a timely and professional manner, following the service sequence outlined by the Banquet Captain or Manager.
• Refill beverages and attend to guest needs throughout the event.
• Ensure food is served at the appropriate temperature and that presentation meets hotel standards.
• Clear plates, glassware, and silverware promptly after each course is served and as guests finish their meals.
• Reset tables for subsequent courses or events as needed.
• Assist with the breakdown and cleanup of banquet spaces after events, ensuring the room is left in a clean and organized condition.
• Provide attentive, friendly, and professional service to all guests, addressing their needs and special requests with a positive attitude.
• Handle any guest complaints or issues discreetly and report them to the Banquet Captain or Manager as needed.
• Work closely with the banquet team to coordinate service, ensuring that food and beverages are served according to the event timeline.
• Communicate with kitchen staff regarding food service needs, special dietary requirements, and any changes to the menu or service flow.
• Assist with setting up and maintaining buffets, food stations, or beverage stations as required by the event.

Your Qualifications Includes :

• Two to four years' experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred.
• High School Diploma, or equivalent.
• Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift.
• TIPS (or Local/State alcohol training equivalent) Certification required.
• Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.

In addition to your direct wages for each hour worked, Loews Hotels & Co will also distribute to you, as additional compensation, a portion of the service charge included in the bill of your guests.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.