Operations Planner

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Texas, Arizona, California, Connecticut, and, Oregon. The Operations Planner will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy. They will provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness. Role and Responsibilities Escalations/Process Control: Respond to and process incoming emergency parts orders. Enter and execute administrative controls in the SAP system. Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled. Follow up and monitor daily escalations through technical support. Planning and Field Support: Main contact for the local CS Service organization and colleagues providing the supply chain expertise to drive the best decisions. Drive the replenishment and allocation of parts. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements and develop proposed stocking plans. Optimize spare part and tool planning mechanism in the US, completing analysis for the relevant machines and develop proposals to increase optimization. Monitor critical parts and influence stocking levels ensuring effective coverage. Performance Management: Ensure customer lead time and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Present relevant performance reporting to stakeholders. Initiate alignment with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status. Improve cooperation between local and central logistics covering volume and NPI’s. Participate in strategic initiatives optimizing supply chain performance, reduce costs and increase customer satisfaction. Education and Experience Bachelors degree in Business Engineering, Supply Chain or equivalent; or equivalent years of working experience. 3-5 years of relevant field experience in a complex customer oriented (logistics) environment. Experience in building a good relationship with customers in supporting their needs. Knowledge of business complexity, supply chain and/or relevant industry. Experience in defining and implementing new processes across the supply chain against agreed costs. Proven record with continuous improvement-projects. Know how about Materials Requirement Planning (MRP). Advanced competencies in Microsoft Excel and PowerPoint. Knowledge of ASML logistics procedures is preferred. Personal Skills Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills: Can observe and respond to people and situations and interact with others encountered in the course of work. Can learn and apply new information or skills. Must be able to read and interpret data, information, and documents. Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism. Ability to complete assignments with attention to detail and high degree of accuracy. Proven ability to perform effectively in a demanding environment with changing workloads and deadlines. Result driven – demonstrate ownership and accountability. Identifies bottlenecks and drives improvements. Work independently or as part of a team and follow through on assignments with minimal supervision. Demonstrate open, clear, concise and professional communication. Ability to establish and maintain cooperative working relationships with manager, co-workers and customer. Work according to a strict set of procedures within the provided timelines. Analytical and able to organize and prioritize workload. Excellent social and communication (both written and verbal) skills. Service minded and customer dedicated. Strong data analysis and problem solving abilities. Team player with a pro-active attitude, flexible and highly committed. Able to handle and work under extreme pressures and timelines. Remain flexible in providing after hours support, as needed. Other Information Role within Office Responsibilities: Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus. Occasionally lift and/or move up to 20 pounds. May require travel dependent on business needs. Travel possible (Domestic/International). Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. Inclusion and diversity ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company. ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to View email address on click.appcast.io to initiate the company’s reasonable accommodation process. Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position. #J-18808-Ljbffr