Director of Quality Assurance

Director of Quality Assurance

Classification: Exempt, Full-time

Reporting Relationship: Reports to the Associate Executive Officer

Supervision Responsibilities: Yes

Essential Role: Responsible for implementation of the continuous quality improvement (CQI) initiatives of the health center. The responsibilities of this position include the following: systematic gathering and assimilation of data by which the delivery of quality patient care is measured and validated, focusing primarily on ways to improve patient care and staff performance as it relates to patient care.

Duties & Responsibilities:

1. Provide consistent communication to supervisor, ensuring that information, reports, and materials provided clearly describe QA/QI activities and progress toward agreed upon objectives.
2. Modifies and or develops and implements a comprehensive Continuous Quality Improvement Plan in accordance with Federal, Medicare, NCQA, and applicable accreditation standards.
3. Coordinates, along with CMO/CDO, Continuous Quality Improvement Committee and provides information used in maintaining a comprehensive, systematic program, while also identifying, assessing, and resolving problems, including potential problems.
4. Prepares a written report of findings and recommendations for supervisor to share with Senior Leadership and Board of Directors.
5. Assists with the implementation of approved recommendations from the Senior Leadership team and assesses GraceMed's progress in correcting clinical record deficiencies.
6. Records and maintains all CQI activity reports
7. Provides information to the managers/operations through the UOR process, that allows the manager/operations to education and train regarding purpose, scope, administration, and application of our CQI program.

Qualifications:

Education/Certifications/Licenses/Registrations

• Bachelor's degree in related field required
• Master's degree in related field preferred

Experience

• 7 to 10 years of progressive experience working in a compliance, quality assurance, or similar role within a healthcare setting.
• 2 years' experience in a community health center setting preferred.
• Proven successful history of attainment or maintaining clinical quality accreditation such as NCQA or JCAHO.

Technical Skills

• Must possess a thorough knowledge of modern office practices, procedures, and equipment, including computers, copiers, and other standard office equipment.
• Ability to work independently, organize, monitor, and adjust work as necessary to ensure accuracy and timeliness.
• Demonstrated ability to identify and solve problems.
• Excellent analytical skills necessary for preparing reports, devising solutions, and implementing changes in a health care setting.
• Requires a comprehensive understanding of the medical and administrative issues involved in coordinating a CQI program for a community health center.

Behavioral

• Ability to strongly embrace and personify the mission and values of GraceMed with socio-economic and cultural sensitivity in mind.
• Must display good verbal and written communication skills, and be able to professionally receive and follow oral instructions.
• Able to collaborate and interact with a diverse group of health care professionals.
• Excellent patient/client relations skills.
• Requires experience and demonstrated abilities for working in a multicultural setting.

Working Conditions:

Administrative office environment. Ability to sit for long periods of time. Bending, stooping, and lifting (up to 50lbs.) may be required. Ability to read computer screens for extended periods of time. Interaction with physicians, patients and other office personnel. Must have visual acuity and manual dexterity to interface with computer. Must have auditory acuity to handle phone calls.

Work Schedule:

Monday through Friday, 8:00 am to 5:00 pm. May require work outside of usual business hours; including evenings or weekends, to handle customer service or personnel issues and attend meetings and/or community events.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This job description has been examined for compliance with the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995).