VICE PRESIDENT, HUMAN RESOURCES - SUPPORT SERVICES (CHARLOTTE, NC)

Job Description

Job Description

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary:

The Vice President of Human Resources, Support Services is the senior people‑leader for two of Compass Groups’ support services sectors – ESFM and SSC, responsible for shaping a unified, scalable HR strategy across diverse service lines. This role serves as the strategic HR architect for a complex, matrixed, and rapidly evolving operational environment. This is not a traditional HR role; this leader will shape culture, elevate performance, and bring our people strategy to life in ways that directly enable operational excellence and client success.

Responsibilities:

• Partner with executive leadership to shape and execute business strategy, ensuring alignment between people priorities, operational performance, and client outcomes
• Serve as a trusted advisor to the CEO and senior leadership team on all aspects of talent, culture, and organizational effectiveness
• Translate business priorities into a forward-looking people strategy that drives growth, retention, and performance across a complex portfolio
• Strengthen leadership capability by coaching senior leaders, enhancing executive presence, and building a robust succession pipeline
• Drive a high-performance, values-based culture that reinforces accountability, engagement, and operational excellence
• Provide strategic oversight of employee and labor relations, navigating complexity and mitigating risk across union and non-union environments
• Partner with operations and commercial teams to support client retention, new business, and overall sector growth
• Optimize HR processes, systems, and service delivery models to improve efficiency, scalability, and field adoption
• Leverage data and analytics to inform decision-making, measure impact, and continuously improve people and business outcomes
• Ensure compliance with all legal and regulatory requirements while maintaining a pragmatic, business-focused approach to risk management
• Build strong, trust-based relationships with leaders, clients, and key stakeholders across the organization
• Contribute as a senior member of the Compass Group North America People Leadership Team, influencing broader enterprise people strategy

Qualifications:

• 15+ years of progressive HR leadership experience, including senior-level partnership with business leaders in complex, multi-site environments
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field
• Demonstrated experience leading across multiple HR functions with a strong balance of strategy and execution
• Deep experience in unionized environments, with hands-on involvement in labor relations and workforce strategy
• Strong business acumen with the ability to connect people strategy to operational and financial outcomes
• Proven ability to coach and influence senior leaders, driving leadership effectiveness and organizational impact
• Exceptional communication, presentation, and relationship-building skills across all levels of the organization
• Experience supporting high-volume, frontline workforces (hospitality, food service, retail, healthcare, or similar environments preferred)
• Ability to thrive in a fast-paced, evolving environment with a high degree of complexity and ambiguity
• Willingness and ability to travel as needed

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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Certain positions may require Florida Level 2 background screening. Details:  

Req ID: 1543113

Compass Corporate 

Jonee Love 

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