Shipping Clerk/ Shipping Manager

Job Description

Job Description

The Shipping Clerk is responsible for accurately preparing, packaging, documenting, and shipping manufactured lock products and related components to customers and distribution locations. This position works closely with Production, Quality Control, Purchasing, and Operations to ensure orders are shipped accurately, safely, and on schedule.

The ideal candidate is organized, dependable, detail-oriented, mechanically inclined, and able to work in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

Shipping & Order Fulfillment

• Receive completed orders from Production and prepare them for shipment.
• Verify part numbers, quantities, customer orders, and shipping documentation before products leave the facility.
• Properly package locks, hardware, and related components to prevent damage during transportation.
• Prepare shipping labels, packing lists, bills of lading, and other required documentation.
• Schedule pickups with freight carriers, UPS, FedEx, and other transportation providers.
• Load and secure shipments according to company and carrier requirements.
• Verify shipments against customer orders before releasing them to the carrier.
• Track shipments and communicate delays or delivery issues to the appropriate personnel.
• Process domestic and, when applicable, international shipments according to company procedures.

Inventory & Material Handling

• Maintain accurate records of products entering and leaving the shipping area.
• Assist with inventory counts and cycle counts as needed.
• Identify and report discrepancies between physical inventory and system records.
• Move finished goods and materials using carts, pallet jacks, forklifts, or other approved equipment.
• Maintain an organized shipping area and ensure finished products are properly identified and stored.
• Assist with receiving materials and components when needed.

Quality & Accuracy

• Inspect packaging and finished products for obvious damage or discrepancies before shipment.
• Confirm that the correct lock models, components, quantities, and customer-specific requirements are included in each shipment.
• Report damaged, missing, or incorrect products to the Operations Manager or appropriate supervisor.
• Follow all company procedures related to product traceability and documentation.

Safety & Housekeeping

• Follow all company safety policies and OSHA requirements.
• Properly operate forklifts, pallet jacks, and other material-handling equipment after receiving required training.
• Keep the shipping and receiving areas clean, organized, and free of hazards.
• Properly lift, move, and secure heavy boxes, pallets, and materials.
• Report unsafe conditions, damaged equipment, or safety concerns immediately.

Required Qualifications

• High school diploma or equivalent preferred.
• Previous shipping, receiving, warehouse, or manufacturing experience preferred.
• Basic computer skills and ability to learn shipping/inventory software.
• Ability to read and understand work orders, packing lists, labels, and shipping documents.
• Strong attention to detail and accuracy.
• Ability to communicate effectively with coworkers, supervisors, customers, and freight carriers.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to lift and move materials as required by the position.
• Forklift experience is preferred but not required; training may be provided.

Ideal Candidate

The ideal Shipping Clerk is dependable, organized, and takes ownership of their work. They understand that shipping errors can directly impact customers, production schedules, and company costs.

The successful candidate should:

• Have excellent attention to detail.
• Be comfortable working in a manufacturing environment.
• Take pride in accurate and organized work.
• Be able to prioritize multiple shipments and deadlines.
• Have good communication and problem-solving skills.
• Be willing to assist other departments when needed.
• Demonstrate a strong work ethic and dependable attendance.
• Be safety-conscious and willing to follow established procedures.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and move boxes and materials as required.
• Ability to repeatedly bend, reach, push, pull, and lift.
• Ability to safely handle pallets and shipping materials.
• Ability to work around manufacturing equipment and normal industrial noise.

Performance Expectations

• Ship customer orders accurately and on schedule.
• Maintain accurate shipping and inventory records.
• Minimize shipping errors and damaged shipments.
• Maintain an organized and efficient shipping area.
• Follow all safety and company procedures.
• Communicate shipping issues promptly to Operations and other affected departments.
• Support production and customer requirements by ensuring finished products are shipped efficiently and accurately.