Receptionist

Reception And Guest Services

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $17.00 - $20.00 per hour.

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival; maintains security and telecommunications system. The Reception and Guest Services person will be responsible for the delivery of Customer Service experience throughout the lobby at the customer's location.

The guest experience begins as soon as they approach and enter the building. The atmosphere, the service and the welcome are all crucial in creating exceptional first impressions. This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression in visitor experiences and excellence.

The Reception and Guest Services person works in line with company values and create a seamless service towards all guests and colleagues visiting the facility, they will ensure that all visitors are assisted in a calm, confident, positive and proactive manner at all times.

Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement

Support the team, and report to the Key Account Manager

Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required

Bachelor of Science or Bachelor of Arts degree preferred

2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard

Experience working within a Corporate Environment in a concierge, host, or reception role

IT literate including Microsoft Office application proficiency

Must be customer focused, organized, and professional

Must have ability to work in a team environment

Must be able to converse with peers and Executives in a genuine, professional and confident manner

Must possess excellent verbal communication skills

Must possess excellent interpersonal skills

Must be able to remain calm and effectively communicate with demanding customers

Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries

Provide an exceptional Customer Service experience to all colleagues and guests visiting the site

Ensure guests are greeted courteously and their needs are anticipated at all times

Direct visitors by maintaining employee and department directories; giving instructions

Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations

Ensure consistent communication with various departments to allow awareness of all VIP's and guests arriving and leaving the building

Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries

Ensure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams

Maintain safe and clean reception area by complying with procedures, rules, and regulations

Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA's

Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management

Ensure the reception desk is constantly manned and kept immaculate and tidy at all times

Contribute to team effort by accomplishing related results as needed

Sitting for an extensive amount of time

Standing for an extensive amount of time

Must be able to work under pressure and time deadlines during peak periods

For California employees, suitable seating is available for this position

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.