Field Services Technician

Field Services Technician

The City of Turlock is currently accepting applications for the position of Field Services Technician. Under general supervision, performs a wide variety of field duties and assignments for the Utilities Division related to water services. This position is designated as management for Labor Relations purposes and is considered exempt under the Fair Labor Standards Act (FLSA). Distinguishing Characteristics Employees in this class represent the Utilities Division and perform daily work in the field, provide customer service to individual customers, receive only occasional instruction or assistance as new, unusual or unique situations arise, and are fully aware of the operating procedures and policies within the work unit. Supervision Received and Exercised General supervision is provided by the Utilities Supervisor and Customer Service Supervisor. Responsibilities may include direct or indirect supervision of part-time or volunteer staff. Only the first 75 applications submitted will be considered. Please note that the job announcement may close without prior notice.

Essential Functions

Include but are not limited to the following:

• Perform water service turn-ons and shut-offs on a daily basis.
• Promote the efficient use of the City's water supply by residential, irrigation, industrial, and commercial customers.
• Investigate and identify compliance issues; and communicate with regulatory agencies as required.
• Coordinate with City Finance staff on delinquent accounts, turn on/turn off instructions, non-reads and improper billings.
• Handle a variety of assignments related to accurate meter readings and high utility consumption.
• Investigate and report on utility-related issues, including but not limited to water, sewer and stormwater.
• Perform enforcement of federal, state and local regulations pertaining to water, sewer, and stormwater regulations
• Meet with and educate City of Turlock customers on water use, sewer system management, and stormwater regulations compliance. Discuss and resolve problems and concerns.
• Input data into computer records and generate various reports.
• Respond to public inquiries and complaints regarding water use, sewer system management, and stormwater pollution
• Respond to customer requests regarding water supply.
• Turn on new water services and turn off discontinued services, and delinquencies
• Participate in the enforcement of the State requirements pertaining to water conservation within the City of Turlock's water system.
• Plan, coordinate, and administer the City's water conservation with an emphasis on public education and outreach activities.
• Perform related duties as assigned.

Qualifications:

Knowledge of:

• City services such as basic water, sewer and storm drain, watering schedules, procedures, and processes.
• Proper English usage, spelling, grammar, and punctuation.
• Equipment, tools and materials used in the operation and maintenance of the water system.
• Personal computers and software applications.
• Customer services procedures and the handling of complaints.
• Safe work practices during work.

Ability to:

• Understand and interpret federal, state and local regulations
• Perform computer-related duties as it applies to reporting daily activities and administrative work.
• Maintain records
• Perform a wide variety of sensitive and difficult customer service activities.
• Provide field support to the City's Utilities and Finance divisions.
• Advise on the programming of automatic sprinkler timers.
• Research and evaluate information regarding customer service and payments problems.
• Operate a variety of office equipment.
• Establish and maintain cooperative working relationships with others.
• Communicate clearly and concisely orally and in writing.

Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: One year of increasing responsible experience in the area of customer service. One year of increasing responsible experience in the area of customer service in water or a related field desired.

Training: Possession of a high school diploma or GED certificate.

Licenses: Possession of an appropriate valid California Driver's license at the time of appointment to be maintained as a condition of continued employment. Possession of a Water Distribution Operator I Certification issued by the SWRCB within 24 months from date of hire. Possession of a Work Zone Safety Certificate within 24 months from date of hire.

Additional Information

Physical Conditions: Maintain the following physical abilities: see well enough to read, write and make observations; hear well enough to converse on the radio, telephone and in person; be able to speak clearly; body mobility to walk, bend, stand, crouch; normal manual dexterity and eye-hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job. An eligibility list will be established from this recruitment that will be valid for six (6) months. All employees are required to serve a twelve (12) month probationary period.

Selection Process: 1. All applicants must complete a standard City of Turlock application for employment form, supplemental questionnaire and submit the following documentation:

• Proof of education-this can be a copy of transcripts or any degree.

2. You may submit your required certifications using the following options:

• Attach a scanned copy in the "Add Attachment" option (of the NeoGov online application) or
• Fax a copy to View phone number on click.appcast.io or
• Email a copy to View email address on click.appcast.io or
• Hand deliver copies of your attachments to 156 S. Broadway, Suite 235, Turlock, CA on or before the final filing date.

Applications will be rejected if they are incomplete or required documentation is not attached. 3. Applications will be reviewed for possession of the minimum qualifications. In the event that a large number of applicants possess the minimum qualifications, applicants who appear to be the most qualified based on their breadth and recency of experience will be invited to compete in the testing process. 4. Candidates invited to compete in the testing process may be required to take a written examination, which will be based on a pass/fail basis. If a written examination is conducted and a large number of candidates receive a passing score, the City reserves the right to invite a percentage of the top scoring candidates to compete in the next phase of the testing process, the oral examination. 5. Candidates who are invited to participate in the oral examination and receive a score of 70% or more will be placed on an eligibility list. Ranking on the eligibility list will be based solely on the results from the oral exam. 6. Completion of a practical exercise maybe conducted in order to further evaluate skills relating to essential job functions. 7. Top candidates on the eligibility list will be referred to the department for final appointment consideration. 8. Final appointment will be contingent upon passing the following: reference review, medical examination which includes a drug/alcohol screening, hearing exam and vision exam.

Veteran's Preference System The City of Turlock has adopted a veteran's preference system (effective January 1, 2002). The percentage score achieved through an entrance (non-promotional) examination which ranks applicants on an eligibility list shall be adjusted to provide: (a) one (1) percentage point added to the final test score for each six (6) months of active service during a time of armed conflict, up to a maximum of five (5) points, and (b) five (5) percentage points added to the final test score for veterans who are disabled as a result of active military service during a time of armed conflict, regardless of length of service. To receive preference points, applicants must provide supporting documentation and proof of honorable discharge. In no event shall an applicant receive more than a five (5) point adjustment. This request should be made in section #12 of the employment application form. A copy of your DD214 must be attached for this request to be considered.

An Equal Opportunity Employer The City of Turlock is an Equal Opportunity Employer. We are sincerely interested in receiving applications from qualified minorities, women and the disabled. Qualified applicants receive equal consideration without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, age, marital status, physical or mental disability, medical condition, political affiliation or belief except where indicated by requirements of the job. The City of Turlock will make every effort to accommodate applicants that have disabilities that would not allow them to compete in the announced process. Applicants are asked to indicate their request for accommodation in the application form.