HVAC Service Technician (Diagnostic & Repair Specialist) at Advantage Heating & Air

Position Overview

We are seeking a highly skilled Service Technician to diagnose, repair, and restore HVAC systems for our residential customers. This role is responsible for handling demand service calls, system failures, and advanced troubleshooting , while delivering an excellent customer experience and identifying appropriate repair or replacement solutions.

You are the problem-solver customers rely on when their system isnt workingand a key driver of service revenue and sales opportunities.

This position is based out of our Salem, OR office.

Key Responsibilities

Diagnostics & Repair

• Diagnose and repair residential HVAC systems including furnaces, heat pumps, AC systems, and ductless units

• Troubleshoot electrical, mechanical, and airflow-related issues

• Perform high-quality repairs that resolve issues the first time

• Test systems after repair to ensure proper operation and safety

Customer Communication & Solutions

• Clearly explain system issues, repair options, and recommendations to customers

• Present repair vs. replacement options in a professional, honest manner

• Build trust through transparency and technical expertise

• Provide pricing and options using ServiceTitan

Revenue Generation & Opportunity Identification

• Identify additional repair needs, system improvements, and upgrade opportunities

• Generate leads for system replacement when appropriate

• Offer memberships, IAQ products, and add-ons when they provide real value

• Accurately document all recommendations for follow-up by the sales team

Documentation & System Use

• Complete detailed job notes, including diagnostics, work performed, and recommendations

• Upload photos and ensure all information is accurately recorded in ServiceTitan

• Track time, materials, and job status in real time

• Maintain clean, organized digital records for each call

Dispatch & Team Coordination

• Communicate with dispatch regarding job progress, delays, and availability

• Assist in keeping schedules efficient and on track

• Coordinate with install and sales teams when replacement opportunities arise

• Ensure smooth handoffs when escalation is needed

Qualifications

• Strong HVAC diagnostic and repair experience

• Ability to troubleshoot complex system issues independently

• Solid understanding of electrical systems, airflow, and refrigeration principles

• Strong communication and customer service skills

• Experience with ServiceTitan or similar CRM preferred

• Valid drivers license and clean driving record

What Success Looks Like

• High first-time fix rate with minimal callbacks

• Accurate diagnostics and efficient repair times

• Strong average ticket through honest, value-driven recommendations

• Consistent generation of qualified sales leads

• Clean, complete job documentation

Compensation & Structure

• Hourly through a training period, normally 60 days, then performance pay.

Why This Role Matters

Service Technicians are the engine of the business . You solve urgent problems, generate revenue through repairs, and uncover opportunities for larger projects. Your ability to diagnose correctly, communicate clearly, and execute efficiently directly impacts profitability and customer trust.