Lab Technician - EUTS

Position Announcement

At Utah Valley University, you'll play a key role in creating a reliable and innovative technology environment that supports teaching, learning, and student success. This position offers the opportunity to manage and enhance academic and open computer labs, ensuring that students and faculty have access to secure, up-to-date, and fully functional technology resources. Your work will directly impact the educational experience by maintaining high-performing systems, implementing modern technology solutions, and ensuring labs are ready to meet the evolving needs of the campus community. This role combines technical expertise, problem-solving, collaboration, and service in a dynamic higher education setting. You'll work closely with faculty and staff to understand instructional and operational needs, develop clear service expectations, and continually improve the technology resources available to users. For individuals who enjoy staying current with emerging technologies, strengthening cybersecurity practices, and building relationships across campus, this position offers a meaningful opportunity to contribute to UVU's mission while supporting innovation and academic excellence.

Summary of Responsibilities

1. Lab Preparation: Prepare labs at the beginning of each semester to ensure they are fully functional, well-organized, and ready for faculty and students to use.
2. Maintenance and Repairs: Perform routine maintenance and repairs on computers and printers in both Academic and Open Labs to ensure they are in optimal working condition. Keep all systems in the labs updated with the latest security patches to safeguard against vulnerabilities and data breaches.
3. Problem Resolution: Address any issues or problems that arise due to EUTS End-User Technology Services implementations and errors promptly and effectively to minimize disruptions.
4. Service Level Agreement SLA Management: Maintain and update SLAs for faculty and staff to clearly define the scope of support provided for each lab, ensuring that expectations are well-documented and understood.
5. Technology Evaluation: Continuously assess new technologies and software solutions to improve the user experience for both faculty and staff, making recommendations for implementation.
6. Other duties as assigned.

Qualifications / Licenses / Certifications

Graduation from an accredited college or university with an associate's degree in a directly related field and 1+ years of experience related to the Summary of Duties; OR a combination of education and/or experience totaling 3+ years. For Example:

• Associate's degree in a directly related field and one year of related experience.
• OR one year of college coursework (approximately 30 semester credits) in a directly related field and two years of related experience.
• OR two years of college coursework (approximately 60 semester credits or an associate's degree) in a related field and one year of related experience.
• OR three years of related experience.

Knowledge / Skills / Abilities

Knowledge

• Knowledge of computer hardware and printer components, including CPUs, RAM, hard drives, and maintenance procedures.
• Familiarity with security patching processes and the importance of keeping software and operating systems up to date.
• Knowledge of lab configurations, including hardware and software setups specific to academic and open labs.
• Awareness of emerging technologies, software, and tools relevant to educational and administrative needs.
• Knowledge of SLA concepts, IT service management, and the specific needs of faculty and staff.
• Knowledge of common IT issues, troubleshooting techniques, and EUTS processes.

• Skills in troubleshooting and repairing hardware and software issues in computers and printers.
• Skill in applying security patches, ensuring system stability, and protecting against vulnerabilities.
• Organizational skills to prepare labs, ensuring that all necessary resources are available for faculty and students.
• Skills in evaluation to assess the suitability and potential benefits of new technologies.
• Documenting and updating SLAs, ensuring clarity and alignment with the support provided.
• Strong communication, active listening, and the ability to build and maintain positive relationships.
• Skill in effective interpersonal and communication skills.
• Skill in analytical and trouble-shooting.

• Ability to perform routine maintenance, diagnose problems, and restore devices to optimal working condition.
• Ability to regularly update systems with the latest security patches and maintain a secure computing environment.
• Ability to create functional, organized, and user-ready lab environments at the beginning of each academic semester.
• Ability to recommend and implement technology solutions that enhance the user experience for faculty and staff.
• Ability to maintain and communicate SLAs effectively to manage expectations and provide consistent support.
• Ability to respond promptly and efficiently to issues, minimizing disruptions and maintaining a smooth user experience.

EEO Statement

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.

Benefits

Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce. Although part-time and adjunct (less than 30 hours per week) employees are ineligible for the full-time employee benefits package, the university is pleased to offer the following:

• Undergraduate tuition remission benefit:
  • Part-time: waives 100 percent of tuition and general student fees for up to 3 credit hours or 1 course after 6 consecutive months of employment and a minimum of 480 hours worked (dependents do not qualify)
  • Adjunct: waives 100 percent of tuition and general student fees for one course per semester in which there is an active teaching assignment at the university (dependents do not qualify)
• Access to the Employee Assistance Program (EAP)
• Access to Campus Recreation and Wellness
• Exclusive cash rewards through Utah Community Credit Union's (UCCU) branch on UVU's campus when becoming a member