Customer Outreach Specialist

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Baxter’s mission is to Save and Sustain Lives. Our culture is built on courage, trust, and collaboration, and our teams are empowered to take ownership and deliver exceptional results. Your Role Customer Outreach Specialists provide customer service and manage communication between the organization and its customers and patients. The Specialist reports to the Customer Experience Manager at our Houston, TX office and works within the Customer Experience organization. Responsibilities Manage inbound and outbound phone calls, e‑mails, and text‑messages with customers, patients, and stakeholders. Investigate patient and customer contacts to conduct outbound calling operations. Verify and document patient and customer identities in compliance with HIPAA and federal regulations. Support completion, return, and upload of CAM studies, including managing outbound call queues and email communication. Assist patients and customers with shipping, product logistics, and setup or application of their CAM device. Provide patient instruction and guidance regarding medical device usage and emergency service protocols. Upload patient data, including handling of heart monitors, as required. Qualifications High school diploma or equivalent with 2+ years of customer service or call‑center experience. Excellent verbal and written communication, customer‑service skills, and professional phone etiquette. Strong multitasking, organization, and computer skills, including proficiency in MS Office (Excel & Outlook). Patience, professionalism, and ability to work effectively with customers. Medical‑industry experience, including knowledge of medical terminology and HIPAA, preferred. Bilingual skills are a plus. Ability to be on‑site during scheduled hours and sit for extended periods while viewing computer screens. Ability to lift 30–40 lbs as required. Compensation & Benefits The starting hourly rate for this role will be $17.70 per hour. Baxter offers comprehensive compensation and benefits for eligible roles, including medical and dental coverage starting day one, basic life and disability insurance, Employee Stock Purchase Plan, 401(k) Retirement Savings Plan, Flexible Spending Accounts, paid holidays, paid time off (20–35 days based on length of service), family and medical leaves, paid parental leave, commuting benefits, employee discount program, Employee Assistance Program, and childcare benefits. Flexible Workplace Policy Baxter promotes workplace flexibility with a required minimum number of days onsite each week, subject to local laws. Discretion may change this policy as business needs evolve. Legal Statements Applicants must be authorized to work in the U.S.; visas cannot be sponsored. Baxter is an equal‑opportunity employer and evaluates applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, or disability status. Baxter provides reasonable accommodations for individuals with disabilities. Please review Baxter’s Recruitment Fraud Notice for protection against employment scams. #J-18808-Ljbffr Baxter International Inc.