IT Support Specialist

IT Support Specialist

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world. Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

Essential Job Functions

• Perform both phone and on-site analysis, diagnosis, and resolution of client device and application issues for end users.
• Install, configure, test, maintain, monitor, and troubleshoot, desktop, laptop, mobile devices and other client devices and related hardware and software to deliver required desktop service levels.
• Coordinate implementation of OS updates, software upgrades/installs, security patches, malware removal, mobile device support, and other technical projects as needed.
• Setup new hires: configure desktop/laptops, printer queues, email, and office phone and educate new users on IT processes.
• Work with vendors to obtain support on their products including copiers, printers, phones, and computer software.
• Conduct continuous research of desktop and technical products for strategic planning, development, and procurement efforts to fit company needs and growth
• Translate technical activities and objectives in a manner appropriate for diverse audiences during one-on-one interactions, meetings and/or conference calls.
• Proactively seek guidance on issues requiring additional clarity or instruction from others
• Share accrued knowledge and resources through meetings, walkthroughs, conference calls, and other appropriate methods.
• Follow departmental workflow, best practices, standard processes and work with transparency and communication.
• Manage a ticket queue through Service Desk platforms such as Remedyforce or ServiceNow by providing continual updates, communication, and resolutions.
• Shadow and perform basic system administration and engineering tasks as guided.

Requirements

• 2+ years of experience supporting popular desktop and network operating systems, laptops, mobile phones, tablets, and other client/enterprise devices
• Hands-on hardware and software troubleshooting expertise
• Working technical knowledge of current protocols, operation systems and standards.
• Highly effective interpersonal and relationship-building skills
• Strong written and oral communication skills
• Self-motivated and autonomous; able to effectively prioritize and execute tasks in a fast-paced setting
• Able to lift, move, install, and adjust heavy computer equipment and peripherals: including wall-mounts, desk-mounts, and under-desk cabling assignments

Bonuses:

• Microsoft Certified Desktop Support Technician (MCDST) – Strongly preferred
• Bachelor's Degree in Information Technology, Computer Science, or related fields a plus
• Additional certifications and/or relevant training are a plus: E.g.: CompTIA A+, ITIL Foundation
• Hands-on experience with ServiceNow ITSM and CMDB
• Hands-on experience with virtualization technologies (VMWare, Azure)
• Hands-on experience with monitoring solutions (SolarWinds, SysTrack, etc.)

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.