Banquet Bartender - On Call (Mid-America Center)

Beverage Service Attendant

Provides courteous and professional beverage service to all guests attending special events at the Mid-America Center.

The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.

Benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.

Job Description:

• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Resolves service problems according to guidelines.
• Provides fast, friendly, professional beverage service.
• Prepares and pours drink orders with proper portions and ingredients according to recipe and presents drinks to guests or servers as required.
• Slices and pits fruit as required.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
• Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
• Consistently offer professional, friendly and engaging service.
• Have full knowledge of beverage lists.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Expected to work two shifts per month minimum.
• Other duties as assigned.

Qualifications:

• Ability to work in a team environment and under stress as the volume of business increases.
• High School Diploma or equivalent preferred.
• Mathematical ability including the ability to add and subtract - Count money and change correctly.
• Ability to stand and walk for 8 to 10 hour shifts.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Knows cocktail ingredients and proper mixing and pouring techniques.
• Must be physically mobile with reasonable accommodation.
• Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs).
• Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails;
• Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas.
• Able to work in constricting areas.
• 1 year high volume Banquet experience at a Hotel/Resort or Convention Center or 1 year high volume Restaurant Server experience.
• Previous point of sale system experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Constant standing and walking throughout shift; Occasional kneeling, pushing, pulling, lifting; Occasional ascending or descending ladders, stairs and ramps.
• Knowledge of wine service.