Customer Service & Operations Coordinator

Customer Service & Operations Coordinator

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service & Operations Coordinator opportunity with our Wire & Cable client. For more than 75 years, this client has been a trusted supplier of commercial, industrial, aerospace, military, and government wire and cable solutions. Their Phoenix location is a small, collaborative office where every team member plays a critical role in delivering exceptional customer service and operational excellence. This is an opportunity to join a stable, growing company where you'll work closely with leadership, make a meaningful impact, and enjoy a variety of responsibilities in a supportive, team-oriented environment.

Your specific duties will include:

• Serve as the primary administrative support to the General Manager.
• Prepare customer quotations based on product specifications and customer requirements.
• Answer inbound customer calls and respond to email inquiries professionally and promptly.
• Process customer orders and accurately enter all required information into the company's ERP system.
• Communicate with customers throughout the order fulfillment process, providing updates and addressing questions or concerns.
• Coordinate with the warehouse team to ensure orders are processed, shipped, and delivered accurately and on schedule.
• Maintain accurate customer and order records.
• Assist with general office administration and day-to-day operational tasks.
• Occasionally assist in the warehouse by pulling customer orders and supporting shipping activities.
• Develop a strong understanding of the company's products and processes to provide exceptional customer support.

Required qualifications for the position include:

• High school diploma or equivalent.
• 2+ years of experience in customer service, order entry, operations support, administrative support, inside sales support, or a similar role.
• Strong computer skills, with the ability to quickly learn proprietary software and ERP systems.
• Excellent organizational skills, with the ability to prioritize multiple tasks in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Strong attention to detail and a commitment to accuracy.
• Ability to occasionally lift up to 50 pounds.

Pay Rate Range: $50,000 - $62,000 annually Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.