Billing Specialist I

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes. Primary Duties / Key Responsibilities Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research Research & verify customer issues with internal teams to determine root cause & warranted remediation Clearly & concisely present information in verbal or written form to internal & external customers Other projects & billing related customer responsibilities as needs arise Required Experience & Specialized Knowledge & Skills High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience. Ability to articulate issues, document resolution, & recognize when to escalator Strong written & verbal communication skills required Effective accounting, organizational, attention to detail, & time management skills required Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle Experience working with customers or vendors to resolve issues with an excellent customer service track record #J-18808-Ljbffr Cox Enterprises