Customer Service Representative

Job Description

Job Description:

We are seeking motivated, ambitious, self-starters who are excited to grow with a high-performing team in our brand new site in Richmond, VA. The Customer Support role requires confidence in the ability to multi-task and speak to and assist a wide range of customers. In this role, agents are responsible for taking inbound calls from our customers and assisting them to the best of our ability.

What You’ll Do

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• Respond promptly, courteously, and knowledgeably to technical support inquiries
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• Provide top-tier support to all customers with a goal of first call resolution
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• Educate customers on system installation/use, and assist in troubleshooting
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• Utilize prior customer support experience to enable customer success and happiness
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• Use problem-solving skills to solve customer issues and address concerns
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• Outbound calls to current customers to address issues, when needed
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What You’ll Need

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• Proven success in a phone-based customer service or call center position
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• Ability to understand and determine root causes to customer issues
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• Comfort with technology and ability to provide technical assistance for consumer electronics
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• Proven record of outstanding attendance and timeliness in a structured environment
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• Strong work ethic and the drive to contribute to company goals
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• Clear and effective phone communication skills to ensure all customer issues are resolved
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• Ability to work independently and in a team setting
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• Ability to prioritize in a fast-paced environment and excellent time management skills
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• Positive, can-do attitude and eager for continuous improvement
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• Strong commitment to customer happiness and satisfaction.
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