Human Resources Generalist

As one of the nation’s largest suppliers of appliance and HVAC parts, we like to do things a little differently. At Encompass, we believe in building a team that feels more like family—not the kind you see once a year, but the kind you count on every day.

We serve both businesses and consumers through our B2B and B2C divisions, helping repair technicians, manufacturers, home warranty providers, and DIYers get the parts they need—fast and securely. As Parts Town Home, we’re part of the powerhouse Parts Town family, bringing innovation, exceptional service, and a commitment to a safe and efficient work environment in the residential parts space.

First and foremost, we’re looking for people who live our core values and prioritize customer service—that’s key. But we also value enthusiasm, integrity, and the courage to embrace change—all while keeping safety at the heart of everything we do.

We’re interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us growing, innovating, and ensuring a safe, supportive workplace for all team members.

We’re proud to be recognized for our growth and innovation, and we’re always looking for driven team players who are ready to roll up their sleeves, go the extra mile, and help maintain a culture where safety and excellence go hand in hand.

• The Encompass Family – check out Who We Are t o become a part of it!
• Team member appreciation events and recognition programs
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered !
• Team Member d iscounts on our merchandise plus a variety of other cool special deals with our suppliers .

The Job at a Glance

As a Human Resources Generalist, you will be helping Encompass team members with all benefits, employee relations and payroll questions serving as a primarily point of contact for our Lewisville Fulfillment Center. You are a culture champion and will lead and personify our culture.

Interacting with all levels of team members , this unique and fast-paced role will provide a challenging opportunity for the right person who strives to increase their expertise and knowledge base of Human Resources. If you love to support with empathy, solve problems, and come up with team member centric solutions, keep reading!

A Typical Day

• Provide ongoing support and fast response to all employee relations inquiries that require deep subject matter knowledge (employee complaints, investigations, employee counseling and leadership coaching, leave of absence, exit interviews, etc.)
• Serve as a primary contact, for team members on all HR related questions (all benefits, payroll, and employee relations)
• Perform thorough investigations in a timely manner
• Lead a variety of projects and initiatives (culture events, wellness programs, HR reports, implementations, process improvement, etc.)
• Lead and facilitate through change management process
• Utilize HRIS (Ceridian Dayforce) and work management tracking tool (Jira) into day-to-day activities
• Provide recruiting support for the Encompass team as needed including sourcing, interviewing, hiring events and onboarding talent
• Assist Human Resources Team with special projects and initiatives

To Land This Opportunity

• You share our values – Safety, Integrity, Community, Passion, Courage, and Innovation resonate with you.
• You have 3 +years of Human Resources experience in a fast-paced environment
• You are an Employee Relations expert and are able to handle investigations, manager and team member coaching, performance management and difficult conversations situations with ease
• You love to support team members within a distribution center environment
• You can adapt to and drive change in a fast-paced environment, helping others move through the change curve
• You are self-driven and have a detail-oriented mindset
• You have a passion for tackling challenges head‑on
• You thrive in fast-past environment
• You are a 5-star communicator, connect easily with others, and follow up timely with team member requests
• You are an Excel pro, spreadsheets tell stories to you and help you formulate a plan
• You are willing to be on‑site Monday-Friday, 8:00 am – 5:00 pm

At Encompass, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated . The salary range for this role is based on including but not limited to qualifications, experience, and geographical location. Encompass is a pay for performance-company. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid holidays, paid parental leave, and professional development opportunities.

Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.