Service Manager

Description TR Miller Heating, Cooling, Plumbing, and Electrical is a fast-growing company committed to growth and investing in its people. We're looking for a passionate Service Manager who doesn't just want a job, but a career spent building something better. In this role, you'll be the backbone of our service quality - directly impacting our reputation by leading, coaching, and developing a team of skilled technicians across HVAC and Plumbing. If you're a hands-on leader who thrives on problem-solving and fostering a culture of excellence, this is your chance to shine. Proudly recognized on the Inc. 5000 list for the 6th year in a row - TR Miller continues to grow as one of North America's fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence. Recognized as Chicago Tribune's Top Workplace of 2025 Company Events & Team Culture: From casino nights and bowling outings to fall festivals, baseball games, and tubing trips - we make sure our team has fun together outside of work. President's Club - Top performers earn an all-expenses-paid trip for themselves and a guest, including flights, accommodations, and spending money. Destinations have included Nashville and Las Vegas, with our next trip set for Cancun, Mexico! Responsibilities Lead & Coach: Manage and develop a team of HVAC and Plumbing service technicians (and dispatch as applicable) through regular one-on-ones, ride-alongs, and weekly technical training Drive the "First Time Fix Rate": Troubleshoot any hurdles in real-time to prevent project delays and foster a culture where we get it right the first time Own the Results: Drive the service department’s success - from revenue and margins to average ticket size and membership growth Champion the 5-Star Experience: Ensure every call results in a happy customer and a glowing review by minimizing callbacks and maximizing first-call resolutions Optimize Operations: Use ServiceTitan to run clear scorecards and improve processes so trucks roll on time and issues are resolved fast Collaborate: Partner with Install, Sales, and Office teams to ensure a seamless "TR Miller experience" for every homeowner Note: This job description is not intended to contain a comprehensive list of all activities, duties, and responsibilities that are required. Activities, duties, and responsibilities may change, or new ones may be added at any time, with or without notice. Pay and Benefits Schedule: Monday - Friday 7:00am - 4:00pm (one Saturday a month is expected during peak season) Pay: $80,000 - $90,000/annually plus bonus (based on experience) Reliable, take-home company vehicle Weekly Pay Health Insurance Dental Insurance Vision Insurance Life Insurance Met Law Pet Insurance Short-Term and Long-Term Disability Employee Assistance Program Regular company events and outings throughout the year President's Club - Annual all-expenses-paid trip for top performers + guest 10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller 7 paid holidays 401(k) plan with a 4% company match Tuition Reimbursement Tool Buyback Program A family . This is last on the list because it's the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings and you'll build life-long friendships at TR Miller Heating, Cooling, Plumbing, and Electrical About Us TR Miller Heating, Cooling, Plumbing, and Electrical has been serving Plainfield and the surrounding area since 2008. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. If you want to be part of something bigger than just a job – make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. Requirements Minimum 2-3+ years of proven leadership experience A strong understanding of service metrics (revenue, margins, average ticket, and conversion) Strong ability to de-escalate high-pressure situations with customers and technicians with empathy and professionalism Strong ability to inspire and lead a service team with a focus on "trust and integrity" Valid driver's license with clean driving record Must be comfortable riding in a vehicle for extended periods and participating in ride-alongs with technicians in the field Must be able to remain in a stationary position (seated) for prolonged periods Frequent use of computer, keyboard, and telephone headset Everyone is required to submit a pre-employment background check prior to start date TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business. #J-18808-Ljbffr