Senior Manager Field Action & Escalation

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Quality Systems

Job Category:

People Leader

All Job Posting Locations:

Cincinnati, Ohio, United States of America, Cornelia, Georgia, United States of America, Raritan, New Jersey, United States of America, San Angelo, Texas, United States of America, San Lorenzo, Puerto Rico, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for Senior Manager Field Action & Escalation.

This is a hybrid role available in multiple cities within United States and Puerto Rico. While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application. We invite candidates from various locations to apply and encourage you to review the following states and cities where this opportunity is available:

• Cincinnati, OH

• Cornelia, GA

• San Angelo, TX

• Raritan, NJ

• San Lorenzo, PR

Purpose:

The Senior Manager Field Action & Escalation will have responsibility for the end-to-end process related to product quality issue escalations through the decision-making framework of risk management, quality review boards and field action execution while incorporating worldwide standards and regulations. Additionally, the position will have responsibilities for identifying improvement trends to present opportunities to top management and be responsible for direct report supervision, performance and development planning for the team.

Key responsibilities:

• Drive operational excellence of product escalations and field action processes under applicable J&J procedures and regulatory requirements.

• Manage MedTech Surgery team responsible for scheduling, coordination and preparation of Product Issue Escalation and Quality Review Board (QRB) Meetings.

• Oversight of the department’s budget, hiring, retaining and developing qualified personnel, as well as resolving all personnel issues and employee performance management.

• Provide support to internal and external audit processes. Serve as SME in responsible areas for internal and external audits.

• Monitor key process metrics for product issue escalation and field actions, communicate status and identify opportunities for process improvements across MedTech organizations.

• Support OUS affiliates, with monitoring field action reporting through action closure, identifying process improvements to ensure timeliness closures.

• Establish and maintain policies and procedures to ensure compliance with local, state and federal environmental regulations and standards including compliance with all Food & Drug Administration (FDA) and European Union Medical Device Directives (MDD)/European Union Medical Device Regulation (MDR) as well as all other applicable global regulatory requirements.

• Act as a representative for J&J Medical Devices to US FDA, worldwide health authorities and notified bodies, as applicable.

• Communicate business-related issues or opportunities to next management level.

• Manage field corrective actions, any associated regulatory actions and follow-ups; lead in product problem resolution as part of follow-up from QRB and CAPA.

• Oversee technology platform supporting the product issue escalation, quality review board, and field action processes to ensure compliance to regulations and standards and effective internal process flow.

• Participates and stays well-informed of enterprise solutions and their impact to emerging field action and product quality escalation internal and external standard changes.

• Establishes and maintains training programs to execute field actions with required stakeholders to effectively determine product quality issue resolution.

• Responsible for communicating business related issues or opportunities to next management level.

• For those who supervise or manage staff, responsible for ensuring that subordinates follow all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good condition, if applicable.

• Responsible for ensuring personal and company compliance with all federal, state, local and company regulations, policies, and procedures.

• Perform other duties assigned as needed.

Qualifications

• BA/BS degree or equivalent is required

• Eight (8) years of experience in the Pharmaceutical, Medical Device or Biologics industry with managerial experience is required

• Experience owning & executing Quality system processes strongly preferred

• Proven experience in successfully collaborating across functions and delivering business results

• Strong documentation skills and technical writing capability

• Experience in supporting health authority and or Notified Body inspections

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Collaboration, Compliance Management, Consulting, Corrective and Preventive Action (CAPA), Data Quality, Developing Others, Incident Management, Inclusive Leadership, Leadership, Operations Management, Performance Measurement, Quality Control (QC), Quality Management Systems (QMS), Quality Services, Quality Standards, Risk Management, System Integration, Systems Analysis, Tactical Planning, Team Management

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -