Business Operations Analyst

Vālenz Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity

As a Business Operations Analyst (aka Data Operations Analyst), you’ll be focused on supporting complex data initiatives, with an emphasis on data integrity, workflow optimization, and cross-functional collaboration. The position sits at the intersection of business and technical teams, helping translate requirements into structured data processes and driving successful implementation of data solutions.

Things You’ll Do Here

• Collaborate with business partners to gather, interpret, and document business requirements, including data discovery, policies, procedures and analysis
• Collaborate with cross-functional teams, including Product, Client Delivery, Data Integration, Engineering and Analytics, to enhance existing data workflows and processes
• Assist in supporting technical teams and business stakeholders, translating complex data concepts into clear, actionable insights
• Utilize SQL and related tools to support data-driven decision-making through reports, dashboards, and data extracts
• Ensure data accuracy, integrity, and consistency across systems through data validation, reconciliation, and quality checks
• Conduct file testing during implementations to validate data accuracy, completeness, and compliance with specifications
• Conduct root cause analysis on complex data issues and ensure findings are documented and incorporated into process improvements
• Troubleshoot application or process issues, document findings, and recommend solutions
• Work within Databricks and related data platforms to support, document, and optimize data workflows and pipelines
• Work within Azure DevOps to identify, track and maintain individual and team initiatives
• Support automation and optimization of data-related tasks and reporting processes to improve efficiency
• Investigate and troubleshoot data issues, performing root cause analysis with guidance as needed

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Business, or a related field (or equivalent work experience)
• 2+ years of experience in data analysis, data operations, business systems analysis, or a related role
• Hands-on experience working with SQL, Databricks and Azure-based data environments.
• Experience working with data pipelines, ETL/ELT processes, and data warehousing concepts.
• Experience with data validation, data quality, and ensuring data integrity across systems
• Experience gathering, documenting, and translating business and technical requirements.
• Strong documentation skills, including creating clear and scalable data workflows, process documentation, and data definitions
• Experience with data visualization tools such as Tableau, Power BI, or Looker to create insightful reports and dashboards
• Strong Excel skills, including pivot tables, VLOOKUPs, and complex formulas for data analysis
• Strong analytical, problem-solving, and organizational skills with attention to detail
• Excellent communication skills with the ability to translate between technical and non-technical stakeholders

A plus if you have…

• Familiarity working with Databricks, Python and data ingestion mechanisms (APIs, SFTPs, JSON, Flat files)
• Experience supporting or working with Azure DevOps, including ticket tracking, workflow management, or CI/CD exposure
• Ability to present to stakeholders and leadership teams with strong negotiation skills
• Demonstrated ability to take complex or undefined processes and translate them into clear, structured workflows and documentation.
• Background in healthcare data, financial data, or operations data
• Understanding of data privacy and healthcare data regulations (e.g., HIPAA, GDPR), as well as familiarity with industry requirements such as the No Surprises Act, Transparency in Coverage Rule, and Machine-Readable Files (MRF)

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare . With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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