Client Relations Manager

Job Description

Job Description

Client Relations Manager – Real EstateReal Estate Operations Manager | EmpowerHome Team | On-Site | Chantilly, VA

Location: Chantilly, VA
Job Type: Full-Time
Company: EmpowerHome Team

Lead Client Experience and Real Estate Operations

Are you an experienced Client Relations Manager, Real Estate Operations Manager, or Team Leader who enjoys managing people, improving processes, and creating an exceptional client experience?

EmpowerHome Team is looking for a motivated and organized Real Estate Operations Manager to join our growing team in Chantilly, Virginia .

In this leadership role, you'll help manage the people, systems, and daily operations that keep our real estate business running smoothly. You'll work closely with team members to improve workflows, maintain high standards, and ensure clients receive excellent service from their first appointment through closing.

EmpowerHome Team is recognized among the Top 10 Real Estate Teams in the Nation by RealTrends (2024) . We're looking for a leader who can help us continue to grow while maintaining a strong focus on client satisfaction and operational excellence.

What You'll Do

• Lead and support team members in daily operations

• Manage client experience and service standards

• Improve systems, processes, and workflows

• Track team performance and maintain accountability

• Help resolve client and operational issues

• Work with leadership to improve efficiency and productivity

• Ensure a smooth client experience from listing appointment to closing

Why Join EmpowerHome Team?

You'll be joining a growing real estate organization with proven systems, a strong team culture, and a focus on professional growth.

If you're ready to take the next step in your career as a Client Relations Manager or Real Estate Operations Manager in Chantilly, VA , we'd love to hear from you.

Apply today and join EmpowerHome Team as we continue to build an exceptional real estate organization and client experience.

Compensation:

$55,000 yearly

Responsibilities:

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Qualifications:

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience
• Calm under pressure, solutions-focused, and committed to continuous improvement

About Company
Our Culture

EmpowerHome is a family-owned and operated company with a mission to serve more families and make a meaningful difference in the communities where we live and work.

We care deeply about clients, our team members, our partners, and the results we create together. We value humility, ownership, growth, accountability, service, and teamwork.

At times, an important company initiative requires people from multiple departments and leadership levels to work together. We do not operate with a “that’s not my job” mentality.

We believe that titles clarify responsibility, but they should never prevent someone from helping the team succeed. When the mission requires us to come together, we step in, solve problems, and work alongside one another to get the initiative across the finish line.

EmpowerHome Team is one of the fastest-growing real estate organizations in the country and has helped over 10,000 families nationwide.