Express Service Advisor

Job Description

Job Description

About Us Here at Gainesville Nissan, our team enjoys a great culture, company outings, and opportunities for advancement. The Express Service Advisor is responsible to professionally and ethically follow each step of the service process. This person will be expected to oversee and execute documentation, recommendations, pricing, selling, dispatching, communication, teamwork and to ensure that above all else the needs of and commitments to the customer are met. Responsible to ensure that the vehicle is repaired or serviced correctly the first time. Ensure repair costs are well communicated with transparency and are accepted by the responsible party. Provide a final delivery of the vehicle in a way that will “WOW” the customer, create future commitments and to foster life-time customers and customer service. If you are interested in a career within the Automotive Industry, we welcome you to apply!

DUTIES AND RESPONSIBILITIES:

• Greet all customers promptly and professionally.
• Gather all necessary vehicle information while performing a walk around inspection.
• Gather all pertinent customer information for documentation, communication, and scheduling.
• Determine customer’s primary concern or need first then review additional maintenance needs.
• Take any additional action needed to verify condition including road test.
• Establish and maintain great customer relationships that encourage repeat and referral business.
• Handle all customer complaints immediately and resolve to the customer’s satisfaction.
• Schedule all incoming and future appointments in Customer Relationship Management System or Dealership Management System.
• Educate customers about the ability to schedule an appointment online
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time.
• Provide the customer with detailed status updates until point of vehicle delivery
• Provide an active delivery and explanation of work and charges that leaves NO unanswered questions or concerns.
• Maintain CSI at or above designated standards.
• Meet dealership’s standards for repair/order production.
• Follow Safeguards rules and regulations.
• Ensure that customers' service files are up-to-date and are readily available for reference.
• Maintain a clean organized work area.
• Apply high standards of employee conduct which include reliability, promptness, courtesy, appearance, and professional behavior.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance. Have a valid drivers license and clean back grounds check

EDUCATION and/or EXPERIENCE:

• Must have a high school diploma or equivalent.
• One year automotive retail service consultant experience preferred, but not required
• Reynolds & Reynolds DMS knowledge – preferred, but not required
• Strong record of positive customer satisfaction results.
• Knowledge of automobiles and repair work preferred,
• Results Oriented– the ability to plan and achieve business goals within the timelines established
• Interpersonal Skills – the ability to interact well with employees and customers at all levels, socially poised
• Communication – ability to identify and deliver critical information to the appropriate parties