Information Services Support Technician I

Job Description

Job Description

Description:

POSITION: Information Services Support Technician I

PRIMARY FUNCTION: Provide comprehensive IT support for hardware, software, and productivity tools. Perform a wide range of technical tasks including software installation, workstation deployment, troubleshooting, inventory management, documentation, and help desk support. Deliver end-user assistance on all approved applications, diagnose hardware and software issues, and recommend effective solutions. Maintain accurate on-hand inventory and an up-to-date knowledge base while ensuring adherence to Mid Oregon policies and security standards.

REQUIRED SKILLS: Strong attention to detail and maintain a high standard of accuracy. Strong verbal, written, listening skills. Must be PC-proficient, including keyboarding skills, in a Windows environment. Able to utilize intranet and email, departmental software, phone, Credit Union's network, presentation software, and data processing systems within the area of responsibility. Diagnose and resolve network-related hardware and software issues. Monitor the help desk queue and respond quickly to tickets. Must possess a valid driver's license at time of hire and possess valid Oregon DL within six months of hire. Must possess CompTIA A+ certification.

PREFERRED SKILLS: Financial sector support experience.

EXPERIENCE: One year to three years of similar or related experience.

EDUCATION: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

STARTING SALARY: Depending on Experience.

BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours.

STARTING DATE: TBD

WORK LOCATION: Administration Building

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Speaking on the telephone approximately 20% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc. Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations. Occasional lifting up to 40 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Employees work in an office environment with average noise levels impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

AAP/EEO Statement: Mid Oregon Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Mid Oregon Credit Union believes that each employee makes a significant contribution to our success. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

_____________________________________________ _____________________________

Printed Employee Name Date

_____________________________________________

Employee Signature