Technical Operations Lead

Initial Engagement: 3-6 months, with potential for extension or renewal OVERVIEW Lead technical operations and implementation for a large-scale SaaS-based HR/Payroll transformation. Drive cloud implementation, legacy modernization, data conversion, system integration, security, testing, and operational readiness. Collaborate with technical leadership, business stakeholders, IT teams, Systems Integrators, and SaaS product vendors. KEY RESPONSIBILITIES Define and implement future-state technical operations models, processes, roles, and responsibilities. Lead data migration, data conversion, API/integration, security, access management, and compliance activities. Coordinate system, integration, UAT, end-to-end, performance, penetration, and disaster recovery testing. Oversee SaaS vendor and SI deliverables, SLAs, KPIs, risks, issues, resources, and technical milestones. Establish system monitoring, operational SLAs, support processes, incident management, and Hypercare. Coordinate legacy system retirement, data transition, cloud adoption, and operational readiness. Support upgrades, patches, configuration changes, troubleshooting, exception management, and production support. Communicate technical status, risks, dependencies, and scope changes to leadership and stakeholders. REQUIRED SKILLS 10+ years of IT design and implementation experience. Senior Technical Leadership / Technical Operations experience. Strong SaaS implementation and cloud operations experience. Experience with data integration, data conversion, data migration, APIs, SQL, and relational databases. Strong system administration, application monitoring, production support, and operational management experience. Experience with security, risk management, compliance, and access management. Knowledge of LAN/WAN/VPN, TCP/IP, FTP, networking, routers, switches, and firewalls. Strong risk analysis, problem-solving, negotiation, decision-making, and matrix leadership skills. PREFERRED SKILLS Legacy on-premises to SaaS/cloud migration experience. Large-scale enterprise SaaS implementation and modernization. Experience leading data integration, system operations, and security protocols. ITIL, NIST, or ISO 2700x knowledge. Data Quality program experience. State government implementation, operations, or audit experience. Executive-level reporting and stakeholder communication experience. HYBRID REQUIREMENT Minimum 4 business days per month onsite in Boston. Must be able to report onsite with little or no notice when required. #J-18808-Ljbffr Unity Systems