Servicenow technical lead

job summary:
We are seeking a ServiceNow Tech Lead to drive the technical solution design and end-to-end implementation of ITOM and HRSD modules. In this role, you will define platform architecture, establish coding and governance standards, and mentor a team of developers. You will partner closely with business leaders, security teams, and IT process owners to transform requirements into robust platform solutions.

location: Boston, Massachusetts
job type: Contract
salary: $50 - 60 per hour
work hours: 8am to 5pm
education: Bachelors


responsibilities:
Technical Leadership & Solution Design

- Lead end-to-end ServiceNow support or implementations for ITOM and HRSD.

- Translate business requirements into scalable and compliant technical solutions.

- Define and maintain platform architecture, data models, and integration designs.

- Drive CMDB, Service Catalog, and Workflow design best practices.

Development & Configuration

- Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.

- Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.

- Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable.

Integration & Platform Governance

- Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth).

- Govern platform upgrades, patches, performance tuning, and security compliance.

- Ensure adherence to ServiceNow coding, naming, and security standards.

Team & Stakeholder Collaboration

- Lead and mentor ServiceNow developers and analysts.

- Work closely with Business Stakeholders, HR, ITOM Process Owners, Security Teams, and Project Managers.

- Lead workshops, solution reviews, demos, and UAT sessions.

qualifications:
Proven experience as a Technical Lead or Senior Developer on the ServiceNow platform.

Deep expertise in configuring and architecting solutions for both HRSD and ITOM modules.

Strong hands-on experience with web service integrations (REST/SOAP) and ServiceNow scripting.

PREFERRED QUALIFICATIONS

Experience configuring Employee Center, HR Case Management, and Lifecycle Events.

Knowledge of core ITSM processes including Incident, Change, Request, and Discovery.

Demonstrated ability to lead technical workshops, demos, and user acceptance testing (UAT) sessions.

skills:
Client Scripts,platform architecture,CMDB,OAuth,Scripting,ServiceNow,SOAP,integrations with external systems,Integrations,Workflow design,architecture,business requirements,Business Rules,data models,Platform Governance,ITOM,ITSM,customize,Mentorship,Service Catalog,strong stakeholder management,leading cross-functional teams,Technical Leadership,technical development,custom workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).


This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.